Client Support Coordinator

Job Description

Job Description

About the Role:

The Client Support Coordinator plays a crucial role in ensuring that our retail operations run smoothly and that our customers receive exceptional service. This position is responsible for managing client inquiries, resolving issues, and providing support to enhance the overall customer experience. The Coordinator will work closely with various departments to ensure that client needs are met promptly and effectively. By maintaining strong relationships with clients, the Coordinator will contribute to customer retention and satisfaction. Ultimately, this role is vital in fostering a positive brand image and driving business success through excellent client support.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service or support role, preferably in the retail industry.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Associate's or Bachelor's degree in business, communications, or a related field.
• Experience with customer relationship management (CRM) software.
• Bilingual proficiency in English and another language.

Responsibilities:

• Serve as the primary point of contact for client inquiries and support requests, ensuring timely and effective resolution.
• Collaborate with internal teams to address client issues, providing feedback and insights to improve service delivery.
• Maintain accurate records of client interactions and transactions in the customer relationship management (CRM) system.
• Assist in the development and implementation of client support processes and best practices.
• Conduct follow-up communications with clients to ensure satisfaction and gather feedback for continuous improvement.

Skills:

The required skills for this role include strong communication abilities, which are essential for effectively interacting with clients and addressing their needs. Problem-solving skills are also crucial, as the Coordinator will need to identify issues and implement solutions quickly. Attention to detail is important for maintaining accurate records and ensuring that client interactions are documented properly. Preferred skills, such as familiarity with CRM software, will enhance the Coordinator's ability to track client interactions and improve service efficiency. Additionally, bilingual proficiency can significantly broaden the Coordinator's ability to assist a diverse client base, further enhancing customer satisfaction.