Banquet Waitstaff

PRIMARY RESPONSIBILITIES:

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  Responsibilities include preparing waters, butters, creamers, including the setup, stock, and maintaining of meeting rooms.

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  Refresh meeting rooms during meals and coffee breaks.

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  Clean and return equipment to proper location.

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  Must be able to follow instructions on the Banquet Event Order.

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  Must be able to perform multiple tasks simultaneously in a fast-paced environment.

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  Must be able to professionally represent the venue and the company to all our guests and achieve 100% guest satisfaction.

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  Keep captains and managers updated to any staff, facility or guest concerns.

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  Must be able to clean, as it is required, during setup and breakdown of each event.

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  Must be able to clean and stock appropriate work areas.

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  Must be able to relate to and approach guests in a warm, welcoming demeanor.

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  Must be able to follow written and/or spoken direction from supervisors for assignments.

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  Must be able to communicate effectively with guests, fellow employees and management.

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  Must be able to work in a team of two or more, with team spirit.

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  Must be able to attend training sessions and meetings, as scheduled by management.

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  Must clock in and be ready to work at scheduled time.

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  Must communicate with management if unable to work a specific shift.

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  Employee is responsible for turning in availability to banquet manager detailing any shift requests two (2) weeks in advance.

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  Employee is responsible for confirming his or her own schedule each week.

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  If an employee switches a shift with another employee, or works in another department, the Banquet Manager must approve it.

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  Must help maintain a positive morale in the work environment and discourage idle, disruptive gossip.

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  Must check with management before taking breaks or leaving at the end of a shift.

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  While on the service floor: NO gum chewing, eating or drinking, leaning on walls or bars, sitting, dancing, cell phones or headphones.

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  Perform any additional tasks, duties or responsibilities assigned to this position.

BENEFITS

Success Coach every Thursday

Fifty percent off your restaurant bill for up to six guests

401 (k)

Discounted Bus Passes

Free meals during shift

PTO Program

& so much more!

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.

This policy applies to all terms and conditions of employment.

If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position, please send an email to [email protected] or you may call us at 248-647-8640.

QUALIFICATIONS:

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  High school graduate or equivalent required.

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  Requires the ability to communicate with guests in English.

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  Minimum 1 year of Banquet Houseperson experience preferred.

WORKING CONDITIONS:

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  Requires full mobility for entire duration of shift, including walking and standing for a period of up to eight (8) hours.

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  Must be able to safely grasp, lift, carry or otherwise move items weighing up to 50lbs.

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  Must be able to bend and reach.

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.