BDC Manager

Job Description

Job Description

About Company:

The Tamaroff Group, founded in 1969, has grown into one of Michigan's most successful automotive enterprises. Starting with a single dealership in Southfield, the company now spans many successful businesses, including two dealerships, a leasing company, and more. With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains family-owned and operated. Known for their commitment to excellence, The Tamaroff Group continues to lead in the automotive industry under the guidance of visionary leadership and a strong company culture.

About the Role:

The BDC Manager plays a critical role in driving the success of the Business Development Center by overseeing all inbound and outbound customer communications and ensuring a seamless lead management process. This position is responsible for managing a team of BDC representatives, optimizing workflows, and implementing strategies to maximize lead conversion and customer satisfaction. The BDC Manager collaborates closely with sales, marketing, and service departments to align efforts and improve overall dealership performance. By analyzing key performance metrics and customer feedback, the manager continuously refines processes to enhance efficiency and effectiveness. Ultimately, the BDC Manager ensures that the center operates at peak performance, contributing significantly to revenue growth and customer retention within the organization.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent work experience.
• Minimum of 3 years experience in a Business Development Center or customer service management role.
• Proven track record of managing and developing high-performing teams.
• Strong knowledge of CRM systems and lead management software.
• Excellent communication, organizational, and leadership skills.

Preferred Qualifications:

• Experience in the automotive industry or a related sales environment.
• Familiarity with digital marketing and lead generation techniques.
• Advanced proficiency with data analysis tools and performance metrics.
• Certification in sales management or customer relationship management.
• Demonstrated ability to implement process improvements and change management.

Responsibilities:

• Lead, train, and motivate the BDC team to achieve and exceed lead conversion and customer engagement goals.
• Develop and implement effective communication strategies for handling inbound inquiries and outbound follow-ups.
• Monitor daily operations, track key performance indicators, and prepare detailed reports for senior management.
• Collaborate with sales and service departments to ensure timely and accurate lead distribution and follow-up.
• Identify process improvements and implement best practices to enhance customer experience and operational efficiency.
• Manage scheduling, staffing, and resource allocation to maintain optimal coverage and responsiveness.
• Conduct regular coaching sessions and performance evaluations to support team development and accountability.

Skills:

The BDC Manager utilizes strong leadership and interpersonal skills daily to inspire and guide their team toward achieving sales and customer service objectives. Effective communication skills are essential for coordinating between departments and ensuring clear, consistent messaging to customers. Analytical skills are applied to interpret performance data, identify trends, and make informed decisions that improve operational efficiency. Proficiency with CRM and lead management software enables the manager to oversee lead tracking and optimize follow-up processes. Additionally, problem-solving and strategic planning skills are critical for developing innovative approaches to enhance customer engagement and drive business growth.