Implementation Lead - Softeon WMS
- This role serves as a functional and technical leader, ensuring projects are delivered consistently, on time, and aligned with customer requirements and business objectives.
- This is an opportunity to lead complex WMS implementations, work directly with customers to solve supply chain challenges, and drive operational excellence through technology-enabled solutions.
- You will play a critical role in delivering successful projects while helping organizations optimize their warehouse operations and supply chain performance .
- This role is Remote, with up to 50% travel in the US & Canada.
- Lead end-to-end WMS implementations, including system setup, configuration, testing, training, go-live, and post-production support.
- Analyze customer requirements and business processes to design and deliver effective supply chain solutions.
- Develop, document, and optimize workflows, operational procedures, and standard operating procedures (SOPs).
- Facilitate User Acceptance Testing (UAT), troubleshoot issues, and support successful solution adoption.
- Provide ongoing technical and functional expertise throughout the project lifecycle.
- Contribute to project planning, effort estimation, timelines, and resource requirements.
- Track project progress, labor utilization, and implementation activities against project plans.
- Prepare and deliver project status updates to leadership, stakeholders, and project teams.
- Lead internal initiatives and mentor implementation team members to promote best practices and standardization.
- Recommend configuration strategies and solution designs that meet customer needs and maximize business value.
- Partner with customers, business stakeholders, and product teams to evaluate requirements, identify opportunities, and develop scalable solutions.
- Support software demonstrations, solution reviews, and implementation cost estimates.
- Act as a subject matter expert on Softeon WMS capabilities, implementation methodologies, and industry best practices.
- Deliver training to users, customers, and project teams at all organizational levels.
- Ensure customers are prepared for deployment through effective communication, documentation, and knowledge transfer.
- Build strong customer relationships and provide exceptional service throughout implementation and support engagements.
- Strong expertise in Warehouse Management Systems (WMS), supply chain operations, and logistics processes.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong project planning, organization, and time management abilities.
- Exceptional communication, presentation, and documentation skills.
- Ability to influence stakeholders and drive decisions in a matrixed environment.
- Customer-focused mindset with a commitment to delivering high-quality solutions.
- Proven ability to balance multiple priorities and perform effectively in fast-paced implementation environments.
- Proficiency with Microsoft Office, Visio, and project management tools.
- Bachelor’s degree in Business, Supply Chain, Information Technology, or a related field.
- 7+ years of experience implementing and supporting enterprise business systems, preferably WMS solutions.
- Strong knowledge of supply chain operations, logistics, and warehouse processes.
- Experience leading software implementation projects and cross-functional teams.
- Demonstrated ability to translate business requirements into scalable system solutions.
- Excellent verbal and written communication skills.
- Supportive work environment
- Work/life balance
- Competitive Salary
- 4-weeks of paid vacation
- 6 paid sick days, 2 paid personal days per year
- Excellent health and dental benefits, eligible as of your first day!
- Group RRSP/401k Matching
- Work from Home
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