HOSPITALITY AMBASSADOR (MARY FREE BED CAMPUS)

The Food Service Worker II prepares, cooks, and serves food while maintaining high standards of customer service. This role provides food preparation and cooking; patient orders and patient tray review; delivery service; cashiering; while ensuring compliance with all state and county health and safety regulations.

The Food Service Worker II demonstrates excellent customer service in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation.

Essential Responsibilities:

• Greet and communicate professionally with customers, peers, and leaders, ensuring the best representation of Covenant HealthCare and the Nutrition Services department.
• Ensure timely and accurate food service and delivery while observing all food handling, safety, and sanitation guidelines.
• Prepare, grill, and cook food according to recipes, instructions, and nutritional guidelines.
• Resolve customer complaints promptly.
• Assist with food stocking, inventory management, and replenishing supplies.
• Maintain cleanliness of floors, equipment, and work surfaces.
• Operate the POS system for payment transactions, ensuring correct change and receipts. Balance cash drawer at the end of each shift.
• Verify meal pass authenticity and prevent counterfeit paper money.
• Effectively use communication tools (headsets, phones, POS systems) for efficient operations.
• Process food orders, nourishments, tray tickets, and other related food supply requests as required.
• Adhere to dietary safety protocols and ensure food compliance with various patient diets.
• Follow hand hygiene guidelines before entering patient rooms.
• Assist with quality audits to ensure compliance with dietary guidelines.
• Support patients with meal service, including explaining room service, special diets, ordering, and meal selection.
• Collaborate with dietitians to clarify patient food choices.
• Communicate tray ticket changes and assist with meal tray delivery to patient units.
• Coordinate with department staff, patient service unit teams, patients, and guests to meet patient needs.
• Assist with tray line operations and meal flow.
• Participate in nutrition and dietary training sessions.
• Assist with Food Service Worker I duties and catering tasks as needed.
• Other Duties as assigned.
• Must be available and dependable for flexible scheduling of work hours, weekends and holidays.

EDUCATION/EXPERIENCE

• High School diploma or equivalent required.
• Minimum of one (1) year of work experience in food preparation, cooking, serving, or cashiering/cash handling required.
• ServSafe certification (or completion within 6 months of hire/transfer) required.
• Pass Covenant dietary/nutrition competency test within 6 months of hire/transfer required (if performing Hospitality Ambassador duties).
• Previous work experience following recipes and dietary/nutritional guidelines preferred .

KNOWLEDGE/SKILLS/ABILITIES

• Ability to work in a team environment as well as independently.
• Ability to use or operate kitchen equipment including dish machine, ovens, tray line, etc..
• Ability to meet time deadlines to complete job tasks.
• Ability to accept and adapt to change.
• Written and verbal communication skills.
• Ability to interact with and build rapport with a diverse range of patients, guests and employees.
• Customer service skills.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Constant standing, walking, twisting, reaching, handling, fingering, talking, hearing, and smelling.
• Constant near, midrange and far vision, depth perception and field of vision.
• Constant lifting 0-10 lbs.
• Frequent lifting, carrying, pulling, pushing, climbing, and balancing.
• Occasional sitting, stooping, kneeling, crouching, and squatting.
• Occasional lifting 11-100 lbs.