Assistant Service Manager

Morrison Industrial Equipment is currently looking for an Assistant Service Manager at our Mason location at 575 Jewett Rd, Mason MI, 48854. We are a well-established Material Handling Equipment company with 12 locations throughout Michigan and Northern Indiana. Employees must be able to pass a drug screen, background check, and driving record check.

This position is M-F, first-shift, hourly and paid weekly. Those with 1-3 years of working experience in a mechanical setting are encouraged to apply.

Compensation for this role ranges from 25-30/hour, dependent on experience.

Our Service Assistants Typically:

• Possess a Strong Desire to Advance within the Company
• Motivated, Highly Driven
• Positive, Customer Focused Attitude
• Effective communication skills, both written and verbal
• Ability to follow through with customers, technicians and team members
• Be engaging, active and organized
• Computer skills, intermediate level, including but not limited to Microsoft Office 365 including Outlook, Word and Excel
• Ability to Multi-Task in a Fast-Paced Environment, and Manage Tasks to Completion

General Responsibilities:

• Open Service Work Orders
• Dispatching Technicians on Customer Service Requests
• Monitoring Open Work Orders
• Proactively Contacting Customers to Provide Repair Status of Units
• Debriefing with Technicians at the end of each Day
• Repair Estimate Preparation, Presentation, and Processing Once Approved
• Answering phones and Assisting Customers
• Assisting with Rental Inquiries, Quotations, Set-up and Deliveries

Benefits:

• Medical, Dental, and Vision Coverage
• Flexible Spending Account – Medical and Dependent Care
• 401K Plan with Company Match
• Company Paid Life Insurance, and Voluntary Life Insurance Options
• Company Paid Short-Term Disability Benefits, Voluntary Long-Term Disability Benefits
• Paid Holidays and Generous Paid Time Off Schedule
• Wellness Resources and More!

Benefits:

• Medical, Dental, and Vision Coverage
• Flexible Spending Account – Medical and Dependent Care
• 401K Plan with Company Match
• Company Paid Life Insurance, and Voluntary Life Insurance Options
• Company Paid Short-Term Disability Benefits, Voluntary Long-Term Disability Benefits
• Paid Holidays and Generous Paid Time Off Schedule
• Wellness Resources and More!

Benefits:
We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.

About Morrison Industrial Equipment:
Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more !

​