Director - Technology Operations

General information

Ref # 22017

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

The Technical Delivery Lead (TDL), Director, will serve as a core execution leader within Ally's Technology Resiliency Program - a multi-pillar initiative spanning Operational Resilience, Application Resilience, Infrastructure Resilience, Cyber Resilience, and Third-Party Resilience as defined in Ally's unified resiliency framework. This role provides hands-on leadership to drive delivery, coordinate technology teams, and ensure execution of resiliency commitments

The TDL will partner closely with Product Owners, Pillar Leads, Engineering teams, Operational Risk, Enterprise Architecture, and business-line liaisons to ensure resiliency uplift activities are successfully implemented, measured, and continuously improved.

This position is considered critical to supporting Ally's enterprise resiliency readiness roadmap and aligning in-flight work across Technology and Business Units.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Program Delivery & Execution
• Own day-to-day delivery of technical workstreams supporting Ally's resiliency pillars.
• Manage the day-to-day program structure and cadences, including recurring routines, operating rhythms, stakeholder touchpoints, and delivery ceremonies across all pillars.
• Translate resiliency strategies from Program Leadership into actionable delivery plans, sprint objectives, roadmaps, and measurable outcomes.
• Coordinate delivery across Application, Infrastructure, Cloud, Cyber, and Third-Party teams to ensure alignment, progress, and risk mitigation.
• Drive disciplined change execution by managing blockers, dependencies, cross-team alignment, and issue escalation.
• Ensure all delivery activities align to program governance, including Operational Resilience, BCP/DR processes, Fusion mapping, and Critical Business Services prioritization.
• Support reporting to Steering Groups and Technology Leadership with updates on progress, risks, dependencies, and required decisions.
• Resiliency Testing & Validation
• Lead preparation and execution of tabletop exercises, simulation recovery tests, failover tests, and cloud/infrastructure resilience drills in partnership with engineering teams.
• Ensure alignment to Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets; coordinate corrective actions for failure points or gaps.
• Technical Coordination & Governance
• Partner with Application teams to implement resiliency patterns and uplift fault tolerance.
• Work with Third-Party Risk and Procurement to ensure resiliency standards are reflected in provider assessments, contracts, and contingency plans.
• Maintain alignment across Operational Resilience, Business Continuity Planning (BCP), Fusion data mapping, and Critical Business Services prioritization.
• Support reporting to Steering Groups and Technology leadership with updates on progress, risks, dependencies, and investment needs.
• Program Integration & Scaling
• Identify in-flight resiliency activities across Business Lines and support integration into the unified Technology Resiliency Framework.
• Assess opportunities to scale successful resiliency patterns or solutions across BUs, following models such as Project Stronghold.
• Support overall roadmap curation, quarterly planning, prioritization, and risk-based investment decisions.
• Acts as team's interface to IT and Business Partners; develops/maintains strong relationship with vendor teams and vendor management.

The Skills You Bring

Minimum Qualifications:

• 9+ years of relevant experience
• Bachelor's Degree in relevant field(s) of study or equivalent

Preferred Qualifications

• 9+ years of experience in technology delivery, engineering leadership, program management, or technology operations.
• Strong understanding of infrastructure, cloud, application architecture, and operational resiliency concepts - including redundancy, failover, recovery planning, threat detection, and dependency mapping.
• Demonstrated experience leading complex cross-functional delivery initiatives with multiple engineering teams.
• Familiarity with disaster recovery planning/testing, cloud migration patterns, and business continuity processes.
• Skilled in structured problem solving, risk assessment, and driving remediation work to closure.
• Excellent communication skills and executive-ready presentation capabilities.
• Experience working within a large financial services or regulated technology environment.
• Background partnering with Operational Risk, Cybersecurity, or Third-Party Risk teams.
• Familiarity with tools such as Fusion, Jira, ServiceNow, and cloud platforms (AWS, Azure).
• Agile delivery experience (Scrum, Kanban, PI planning, etc.)

#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 135000

Experienced: 185000

Expert: 235000

Incentive Compensation: This position is eligible to participate in our annual incentive plan