Coordinator of Learning Operations

Coordinator Of Learning Operations Job Description

Department: Learning & Engagement

FLSA Status: Exempt

Salary Grade: 3

Salary Range/Wages: $40,000 - $42,000

Work Location: Hybrid; primarily onsite, with some remote work

FT/PT: Full Time

Last Revision Date: 02.18.26

How to apply: A cover letter is required for consideration of this position and should be attached as the first page of your resume. The cover letter should address:

• Your specific interest in the position and working at the Detroit Symphony Orchestra
• Outline your skills and experience that directly relate to the responsibilities of the role

The Organization:

The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in historic Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music.

The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, diversity, resilience, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well-being of the city.

The DSO offers a unique, fast-paced working environment, an excellent overall compensation package, and is an Equal Opportunity Employer. For more information visit

Position Summary: The Coordinator of Learning Operations is a pivotal member of the Learning & Engagement team at the DSO. Reporting to the Manager of Student Development, the Coordinator of Learning Operations works directly with students, families, teaching faculty, administrative staff, orchestra musicians, stagehands, and community partners to implement music education and enrichment programs of the highest quality. These programs include the training ensembles of the Wu Family Academy, and community-based partnerships.

Specific Duties and Responsibilities:

• Work with the Manager of Student Development and the Learning team to manage the artistic and event operations of the Training Ensembles of the Wu Family Academy
• Communicate and confirm schedules, event details, and logistical needs to all relevant parties, including, but not limited to, staff, faculty, stagehands, instructors, and community partners
• Ensure a smooth-running and high-impact musical experience for students by developing appropriate relationships with students, parents, and faculty, consistently providing outstanding customer service to all constituents
• Lead logistical planning for all training ensemble rehearsals, concerts, special events, touring, recordings, and auditions
• Arrange and manage weekly transportation for Civic Youth Ensembles students
• Manage databases, all learning platforms, and calendars
• Record and manage financial information including general ledger, accounts payable, receivables and tuition
• Serve as Manager on Duty for rehearsals and concerts
• Track and communicate with students and families about attendance
• Ensure all new registrants have required materials for participation in the program
• Manage inventory of instruments, rentals, and repairs for CYE instruments
• Manage inventory of snacks for weekly rehearsals
• Perform other duties as assigned

Required Qualifications:

• Strong organization, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong interpersonal skills to work with a wide variety of stakeholders, including musicians, staff, stagehands, students, families, community members, and leaders in the field
• Collaborative and thrives in a strong team environment
• Ability to operate in a PC network environment and proficiency with all Microsoft Office programs and Google online apps
• Ability to act independently, take initiative, and meet changing priorities
• Successful experience working in, and contributing to, a collaborative, team environment
• Demonstrated proficiency in a PC network environment and experience with Microsoft Office and Windows software.

Desired Qualifications:

• Familiar with Detroit and have a deep commitment to impact in the city
• Experience with Percussion Tech a plus
• Spanish language fluency a plus
• 1-2 years’ experience in music education

Not sure you meet 100% of the qualifications? If this role speaks to you and you believe that you can excel, we encourage you to apply. The Detroit Symphony Orchestra is committed to considering candidates with diverse workplace experiences and backgrounds who are interested in building and delivering impactful services and programs.

Additional Information:

• This is a salaried, non-union position.
• This position is eligible for the DSO’s exceptional benefits package, including $0 cost medical, dental, vision, paid parental leave, 403b retirement account, and great ancillary benefits.
• Successful candidates must be available to work a varying schedule, including nights and weekends, to meet the needs of the Learning Program’s schedule. This position regularly works on Saturdays.
• All positions at the DSO require the successful completion of a background check prior to beginning employment. A criminal record does not automatically disqualify candidates.

Physical Requirements:

This role primarily works in an office environment and frequently has prolonged periods of sitting and looking at a computer screen.

Never

0%

Seldom

5% - 25%

Occasionally

26% - 50%

Periodically

51% - 75%

Frequently

76% - 100%

Standing

x

Walking

x

Prolonged Sitting

x

x

Lifting/carrying up to 10 lbs.

x

Lifting/carrying 10 - 25 lbs.

x

Lifting/carrying 26 - 50 lbs.

x

Lifting/carrying more than 50 lbs.

x

Pushing/Pulling

x

Climbing

x

Stooping/Kneeling/Crouching/

Crawling

x

Reaching

x

Manual dexterity

x

Driving a Motorized Vehicle

x

Repetitive Motions

x

Position Reports to: Manager of Student Development

Direct Reports: N/A

If accommodation is needed to ensure your successful participation in the

application or interview process, please reach out to [email protected] for assistance.