Sales Support Specialist - US Industries

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Channel Manager, Industries Business US

Title: Sales Support Specialist - Industries US
Location: Auburn Hills, MI
Reports To: Channel Sales Manager.

Purpose of the Role

The Sales Support Specialist is responsible for strengthening and growing sales through ABB Robotics' U.S. channel partner network and non-automotive direct customers. This role supports ABB Robotics' commitment to a world class channel program to help grow sales and gain share of wallet within the US robotics industry. This role acts as a key liaison between ABB Robotics sales, marketing, operations, and channel partners to drive sustainable growth, program effectiveness, and partner satisfaction.

What You'll Do:

Channel Partner Enablement & Onboarding

• Lead and coordinate the onboarding of new channel partners, ensuring alignment with ABB Robotics' channel strategy, tools, processes, and compliance requirements.
• Support new channel partners' initial engagement with ABB Robotics to make sure that it is a positive experience.

Channel Program Management and Tools

• Help our partners work effectively with ABB Robotics including access to the Partners One channel partner portal, Business On-Line pricing tool, and access to US live and virtual training classes.
• Oversee the implementation of the US Market Development Fund program with ABB Robotics US channel partners and help them with initiatives to promote their relationship with ABB Robotics.

• Support the implementation of Advisory Councils and other forums to provide guidance to ABB Robotics.

• Support ongoing webinars, newsletters and other updates and communications to Channel Partners.

Industries US Sales Team support

• Organize visits to Auburn Hills, MI (internal and external), meeting rooms, luncheons and related logistics.
• Create Salesforce cases to log customer issues and work with the ABB Robotics organization to see that critical issues are resolved.
• Coordinate group travel bookings for sales events

Qualifications & Experience

Required

• Bachelor's degree in Business, Marketing or a related field and 2 years experience in sales support, channel management, partner programs, or industrial B2B sales, (or special combinations of education and work experience will be considered 4+ years with Associate degree or 6+ years with a high school diploma).

Desired

• Experience working with distributors and/or system integrators, preferably in automation, robotics, industrial equipment, or a related field.
• Strong analytical skills with the ability to interpret sales data, KPIs, and financial metrics.
• Excellent communication, presentation, and organizational skills.
• Ability to manage multiple stakeholders and priorities in a matrix organization.
• Familiarity with CRM and business intelligence tools (e.g., Salesforce, SAP, Power BI).

Travel and Work Requirements

• This is a hybrid position, but on-site support of customer meetings and events may be required.
• Limited travel to support special channel partner events may be required

Why ABB Robotics

ABB Robotics is a technology leader in automation, robotics, and digital solutions, helping customers improve productivity, quality, and sustainability. At ABB, we value teamwork, accountability, innovation, and a strong customer focus. This role offers the opportunity to directly influence the success of ABB's channel ecosystem and play a key part in driving profitable growth in the U.S. market.

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