IT Analyst

Job Description

Job Description

3rd SHIFT

Job Summary: Provide production support by ensuring label printers, scan guns, and ERP systems are all functioning correctly.

Required Education and Experience:

• Associate's degree or equivalent from two-year college or technical school and two to four years related experience/training, or equivalent combination of education and experience
• Must be able to prioritize, self-motivate, work independently, and work in a high pressure situation
• Must have a good knowledge of the English language
• Must have excellent Customer Service skills
• Windows Troubleshooting, antivirus security, Backup Exec and SQL Server knowledge
• Computer proficiency, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and inventory management system (CMS)
• Excellent problem solving, communication, organization, time management, and teamwork skills
• Knowledge of Customer Specific Requirements
• Knowledge of ISO 9001/IATF 16949

Essential Functions:

• Provide support to production by ensuring that our ERP system (MARS) is functioning correctly at all times
• Perform account creations for new user accounts
• Perform server maintenance as necessary to ensure efficiency
• Receive various projects and be able to roll them out onto the floor or to a user efficiently and in a timely manner
• Provide label printer and scan gun support to ensure that all are functioning correctly at all times
• Work effectively with corporate IT to complete work ticket tasks and other duties as assigned
• Perform data backups for the purpose of being able to restore files and folders in case of data loss
• Communicate how-to and training instructions to fellow employees
• Accomplish basic networking tasks and projects
• Perform necessary server maintenance
• Provide correct reporting and documentation for various duties and responsibilities
• Any other duties or responsibilities assigned by the Regional IT Director
• Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems, Human Resources policies, and the Martinrea Employee Handbook

Language Skills:

• Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that confirm to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Environment:

• 50% Office Environment, 50% Plant Floor (PPE Required), may be exposed to seasonal weather