Customer Success Manager (Aesthetic)

Job Description

Job Description

Position: Customer Success Manager

Department: Post Sales

Location: Ann Arbor, Michigan

Territory: Texas South , with extended support to Louisiana, Mississippi, Oklahoma, and Arkansas .

THIS ROLE IS HYBRID. work from home/ remote via team calls and zoom support 1-2 days a week; and the rest is IN THE FIELD supporting practices.

Pay: $70-$80k plus Bonus $30k+

Company summary:

InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically-accepted, minimally-invasive RF technology for simultaneous subdermal adipose remodeling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology.

Position Summary:

The Customer Success Manager is responsible for nurturing all aspects of our customer relationships. (Private Practice owners/ doctors like dermatologists, plastic surgeons etc.). This includes planning, organizing, and implementing all account activities related to the pre and post-sale support. In addition, the CSM is in place to ensure the sales reps maintain high levels of efficiency with little interruptions. You will also drive utilization on our consumable products within the assigned territory. The CSM will work in tandem with the Senior Account Manager within the territory.

Duties and Responsibilities:

• Coordinate all new customer implementations by utilizing all assets, marketing, clinical specialists and other partner personnel to achieve short and long-term success for the customers.
• Provide needed support at workshops, tradeshows, sales meetings and seminars.
• Assist sales teams with achieving the minimum sales quota requirements
• Maintain a high level of understanding of the industry, applications and performance of the Company's products.
• Driving increased sales in consumable purchases
• Coordinate customer (new and existing) training with the Clinical Operations and Marketing teams.
• Pre- planning all account calls/visits and maintaining efficient time management to maximum customer contact and the highest level of customer service.
• Will provide onsite and remote support to our customers; therefore, travel of 50-60% 2-4 days per week (will vary) in field will be required; driving and/or flying throughout assigned territory.

Qualifications:

• Bachelor’s Degree required or significant relevant experience mandatory for consideration; Medical device experience is a plus
• Minimum of 2 years Account Management related experience, required
• Marketing experience in practice, ideal, but not required if other relatable experience
• Previous Practice Development, account management experience a plus
• Highly analytical, detail oriented and pride yourself on being organized (Excel and Outlook).
• CRM, ideally Salesforce experience, preferred
• Excellent written and oral communication skills with proven experience coordinating with external vendors and customers.
• Comfortable working in an extremely fast-paced environment.
• Able to work independently as well as a team setting. Self-starter, comfortable taking initiative and thinking on your feet.
• High degree of professionalism with outstanding ability to work effectively and efficiently with colleagues at all levels of management.
• Ability to handle multiple assignments simultaneously and work independently or as part of a team.
• This individual will need to have a high level of passion, drive, a positive attitude, be motivated and organized, with exceptional attention to detail, and great with time management.
• Proficiency in Microsoft Office applications

InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology.

Company Description

InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology.