Restaurant Service Manager - 2323382

Job Description

Job Description

Accountable for all FOH operations and is responsible for ensuring legendary food and legendary service is delivered daily through our legendary people. Accountable for the management of all FOH employees on a day to day basis.

• Accountable for driving sales and guest satisfaction.
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility.
• Oversees/approves all FOH systems.
• Responsible for providing or directing all FOH training.
• Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational standards for legendary service and to improve sales
• Ensures 100% table visitation during shifts in order to develop a deep understanding of the local customer base to develop successful sales-driving strategies and obtain real-time feedback for staff performance improvement.
• Manages liquor orders and controls liquor costs.
• Assists with the development of all (FOH and BOH) key hourly employees, assistant managers, and hourly employees.
• Reviews applications and decides which FOH applicants to be interviewed; interviews those selections and provides recommendation on hiring and/or makes hiring decisions.
• Responsible for performance management of FOH staff, in conjunction with ASM (where applicable), including performance evaluations, coaching and discipline.
• Cross-trains FOH employees and oversees their development.
• Directs work for FOH employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant
• Creates a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.
• With assistance of ASM (if applicable), responsible for ensuring that cleanliness of restaurant and safety of guests are maintained at all times.
• Understands, manages, and practices safe food handling procedures.
• Manages compliance with Responsible Alcohol Service training requirements.