SVP, Servicing

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Provide executive leadership and strategic direction across all Servicing functions, including payment processing, escrow, customer care, default, loss mitigation, investor reporting and compliance
• Develop and execute long-term servicing strategies aligned with enterprise goals and growth projections
• Lead large, cross-functional teams with a focus on performance management, coaching and leadership development
• Drive operational excellence through data-driven decision-making, KPIs, automation and continuous improvement initiatives
• Partner with Compliance, Legal and Risk teams to ensure adherence to federal, state and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.)
• Oversee servicing portfolio performance, delinquency management, call center metrics and quality assurance standards
• Collaborate with Technology and Innovation teams to enhance servicing systems, workflows and digital borrower experiences
• Manage budget, forecasting and expense controls across servicing operations
• Serve as a key representative of UWM with investors, regulators and executive stakeholders
• Foster a culture aligned with UWM’s “Be You Here” philosophy and high-performance expectations

Qualifications

• Minimum 7 years of progressive mortgage servicing experience, including executive-level leadership
• Minimum 3 years experience in each of the following: payment processing, investor reporting and all aspects of non-performing servicing (claims, bankruptcy, foreclosure, collections, loss mitigation)
• Deep knowledge of mortgage servicing operations, default management, regulatory compliance and investor guidelines
• Proven experience leading high-volume servicing teams (1,000+ team members preferred)
• Demonstrated ability to scale operations in a high-growth environment
• Strong financial acumen with experience managing large operational budgets
• Experience implementing or optimizing servicing platforms and automation tools
• Executive presence with the ability to influence senior stakeholders
• Bachelor’s degree required; advanced degree preferred