Senior Process Analyst - Carrier Quality and Material Returns

Description

The Role

You will be responsible for leading logistics quality and material returns strategies in planning, engineering, and daily operations for the shipments to all customers and PDCa, Parts Plants and other locations in North America. In this position you will work to improve logistics quality as well as deliver a better customer experience for our end customers. You will supervise daily activities and collaborate closely with RXO Logistics and the GM Logistics operations teams to develop and institute process improvement ideas to help improve our carrier quality. You will monitor carrier performance and through analytics look for new ideas to help our carriers and operations staff improve the quality of our shipments. We are looking for someone with both strong quantitative and analytical skills, as well as strong business acumen and the ability to communicate effectively cross functionally and to our senior leadership. This is a “hands-on” role that will require you to not only be a leader, but also perform analysis yourself as well.

What You’ll Do

Responsible for executing deliverables in support of the logistics organization's business objectives.

Provides support of one of the key areas within Logistics and / or Containers organization to ensure business objectives are met or exceeded in all areas including customer, quality, service, responsiveness, people, product and financial initiatives.

Communicates within the function as well as other functions, external affiliates, regulatory agencies.

Responsible for supporting relationship management with logistic suppliers and service providers

Influences others within the organization to accept new concepts, practices, and approaches.

Identify problems, update or modify work methods that may be complex in the work area without the benefit of defined procedures.

Promote GM's values and makes customer-focused decisions.

Removing Roadblocks & Resolving Issues/Complaints: Observes and steps up to remove roadblocks and resolve potential issues.

Roles and Responsibilities:

Manage the creation and execution of logistics quality processes

Prioritize work while completing assigned projects and ad hoc requests

Perform analytical work: Report Generation, generating insight from data

Collaborate with RXO and GM Logistics to develop plans for future quality projects and communicate plans accordingly

Attending carrier meetings to review quality performance and hold them accountable

Collaborate with Divisional Quality on performance and overall vision

Review carrier claim payments for accuracy and adherence to contracts

Report out weekly/monthly updates to Managers and Leadership

Strategize upcoming quality projects and ideal future state Logistics processes

Talk to customers periodically for feedback on Logistics performance and opportunities

Your Skills & Abilities (Required Qualifications)

Strong analytical ability

Strong oral & written communication skills

Ability to prepare and present material to Senior Leadership effectively

Automotive service and parts experience

Ability to setup and facilitate Virtual meetings

Ability to work independent from Manager while completing project tasks efficiently and on time

Demonstrated ability to work with Microsoft Office software, especially Excel, Access, Power Point as well as overall computer proficiency

High level of analytical ability where problems are unusual, difficult or complex

High level of interpersonal skills to work effectively with others

Some travel to Southeast Michigan GM and carrier locations is required on occasion based on business need

Travel up to 10%

4+ years relevant work experience in purchasing, supply chain, program/product management, logistics or product development (any internship or co-op experience will not be considered)

What Will Give You a Competitive Edge (Preferred Qualifications)

Bachelor's Degree in Business, Purchasing, Supply Chain Management, Finance, related field

GM CCA Parts plant experience

Understanding of our GM Logistics network

Customer/Dealer contact/interface experience

Familiar with Power BI and other data analytics software

Understanding of Microsoft Access (SQL)

Understanding of SPC (Statistical Process Control)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.