Franchise Support Specialist (Remote)

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, PremierGarage, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

A few of the Company’s many accolades and awards include:

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Top Low-Cost Franchise
• Entrepreneur’s Top New & Emerging Franchises
• Entrepreneur’s Top Home-based Franchises
• Entrepreneur’s Top 100 Global Franchises

You can learn more about Home Franchise Concepts on our Careers page.

Summary

The Franchise Support Specialist plays a critical role in supporting the success of franchise owners from onboarding through grand opening and beyond. This individual works closely with the Operations Manager and Onboarding Specialist to ensure franchisees and their teams are equipped with the tools, training, and guidance needed to launch and grow successfully. This is a highly hands-on role with a strong emphasis on new location openings, field training, and ongoing franchisee support. The ideal candidate thrives in a fast-paced environment, is comfortable traveling, and is passionate about developing people and driving operational excellence.

Essential Job Functions:

Franchise Onboarding & Openings

• Partner with the Operations Manager and Onboarding Specialist to support successful franchise launches.
• Serve as the primary launch lead during new location openings, ensuring readiness across training, operations, and compliance.
• Travel up to 50% to provide on-site support during openings.
• Co-facilitate onboarding for new franchisees and ensure readiness prior to grand opening.
• Drive structured post-onboarding follow-ups, tracking milestones and addressing gaps through grand opening.

Training & Development

• Assist in creating, refining, and maintaining training materials aligned with brand standards.
• Establish and reinforce consistent execution standards across onboarding and openings.

Franchisee Engagement & Programs

• Lead and facilitate Mastermind sessions to drive collaboration and accountability.
• Act as a primary point of contact for early-stage franchisees, proactively identifying risks and escalating issues as needed.

Operational Support

• Own project execution in support of the Operations Manager on key initiatives.
• Support broader operational needs while delivering high-quality service and responsiveness to franchisees.

Education and Experience

• Bachelor’s degree preferred or equivalent experience.
• 2–4 years of experience in operations, training, franchise support, or related fields.
• Strong communication and interpersonal skills with the ability to influence and build relationships.
• Comfortable leading meetings, training sessions, and group facilitation.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Willingness to travel up to 50%.
• Experience in franchising, multi-unit operations, or field support is a plus.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The base salary range for this position is $68,000 - 73,000. At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

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