Front Desk - Client Support Specialist

Job Description

Job Description

Salary: $20/hour

At Ellis Porter, our goal is to improve the immigration experience for individuals and employers so they can thrive in a smaller world . To do this, we've built a team of dedicated immigration professionals (we call them Porters) who believe passionately in the economic and cultural benefits that immigration provides to America. Porters excel at providing our clients with refreshingly clear guidance , uniquely creative strategies and remarkably responsive service , all while exhibiting genuine empathy and offering a personal touch .

Immigration law is very complex and full of constant challenges, but the Ellis Porter team embraces the grind because we love what we do, who we do it with , and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients . As a result of our unique approach for delivering immigration legal services, we are continuing to experience considerable growth, so this is a very exciting time to join the Ellis Porter Team!

Our Culture:

We're also very proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm . We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. We strive to create an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as an immigration professional.

As our team continues to grow, weve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you will be respected, encouraged to bring your whole self to work, and challenged to continue your growth as a professional in the immigration legal field.

Position Summary:

The Front Desk - Client Support Specialist serves as the welcoming face of Ellis Porter, managing front desk operations while playing a vital role in helping us deliver an exceptional immigration experience to our clients. We're seeking a candidate who will ensure that Ellis Porter's clients always feel welcome and appreciated from the moment they walk through our doors. We're seeking someone who will leverage excellent communication skills and a positive attitude to ensure clients feel welcome while providing timely, reliable administrative support to our Director of Operations, Case Managers, and Attorneys. The ideal candidate is a team player who takes pride in going the extra mile, welcomes challenges as opportunities to demonstrate our firm's professionalism and commitment to clients, and maintains an attitude of excellence while serving as a go-to resource for critical support tasks. Please note, all work must be performed within the United States. This is an in-office position, Monday through Friday, 9am to 5pm.

What you'll do:

• Answer incoming phone calls from new and existing clients, providing general information about Ellis Porter (office hours, directions, services overview)
• Take detailed client messages and route calls to appropriate team members
• Manage the Reception email inbox, sorting and distributing messages from our third-party overflow answering service
• Greet visitors and ensure they feel welcome in our office
• Coordinate daily office opening/closing procedures, including lobby and kitchen setup
• Provide immigration application support including printing, copying, scanning documentation, creating public access files, and preparing FedEx/mail packages
• Assist the Director of Operations with office management activities and special projects
• Monitor and coordinate office and kitchen supply inventories
• Support file archiving, kitchen organization, and special event planning
• Coordinate weekly team member lunches and other logistics
• Perform other duties as assigned by management

What skills and experience youll bring:

• High school diploma or equivalent experience
• Minimum 1-2 years of professional work experience (internships qualify)
• Excellent communication and interpersonal skills
• Proficiency with MS Office suite (Outlook, Word, Excel, PowerPoint)
• Passion for delivering exceptional client service
• Strong organizational skills with high attention to detail
• Team player who treats colleagues with courtesy and respect
• Takes initiative and proactively manages tasks
• Professional, reliable, and accountable
• Positive attitude and welcoming demeanor

What we'll provide:

• An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
• An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships
• Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences
• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy
• Casual attire, plenty of free food, and regular opportunities for exposure to international cuisine and culture

Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!

Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NON-SOLICITATION STATEMENT: No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (Agency), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (Agreement). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.