District Manager

District Manager

The District Manager is responsible for leading and overseeing multiple Captain Jay’s locations within an assigned district. This role ensures strong execution of operational standards, financial performance, and team development across every store.

The District Manager serves as the primary coach and accountability partner for Store Managers and Assistant Managers , ensuring each location operates with discipline, consistency, and strong leadership.

This is a hands on multi unit leadership role for someone who thrives in a fast paced environment and takes ownership of results.

We are looking for a leader who approaches the role with the mindset of treating the business like it is their own.

Key Responsibilities:

Store Operations Leadership:

• Oversee daily operations across multiple restaurant locations within the district.
• Ensure consistent execution of food quality, service standards, cleanliness, and safety.
• Conduct regular store visits, operational audits, and performance reviews.
• Identify operational gaps and implement corrective action plans.
• Provide hands on leadership support during high volume periods when needed.

Financial Performance:

• Monitor and improve district level sales performance, labor costs, food costs, and controllable expenses.
• Review weekly store metrics and profit and loss summaries.
• Coach Store Managers on labor management, scheduling discipline, and inventory control.
• Identify opportunities to increase profitability and reduce operational waste.

People Leadership and Development:

• Lead, coach, and develop Store Managers and Assistant Managers.
• Ensure proper staffing, training, and leadership development across all locations.
• Conduct performance reviews, coaching conversations, and corrective actions.
• Build strong store leadership teams capable of running high performing locations.

Training and Operational Compliance:

• Ensure all locations follow company SOPs, food safety standards, and labor regulations.
• Support onboarding and development of new store managers.
• Ensure stores consistently pass health inspections and internal audits.
• Maintain fair and consistent enforcement of company policies.

Customer Experience and Brand Standards:

• Ensure every store delivers a consistent and positive guest experience.
• Resolve escalated customer concerns quickly and professionally.
• Protect and strengthen Captain Jay’s brand standards.

Communication and Reporting:

• Provide regular operational updates to the Director of Operations.
• Document store performance issues, action plans, and follow ups.
• Serve as the communication link between corporate leadership and store teams.

Qualifications:

Required:

• 3 to 5 years of restaurant or retail management experience.
• Experience managing multiple locations or large teams strongly preferred.
• Strong understanding of restaurant operations, labor management, and food safety standards.
• Excellent leadership, communication, and organizational skills.
• Ability to travel frequently between locations.

Preferred:

• Experience in Quick Service Restaurant or fast casual environments.
• Proven ability to improve underperforming stores.
• Flexibility to work evenings, weekends, and peak hours when needed.

Management Bonus Programs:

• Our leadership team participates in monthly performance bonus programs tied to store and district results.

Sign On Bonus:

• $1,000 to $5,000 sign on bonus depending on experience, availability, and successful completion of onboarding milestones.

Health Benefits:

• We provide excellent health insurance through Blue Cross Blue Shield and Blue Care Network.

Affordable Coverage:

• Employees can receive health and dental insurance for under $10 per paycheck , making our benefit program one of the most affordable in the industry.

Career Growth:

Captain Jay’s is a growing restaurant group with locations across Michigan

Leaders who demonstrate strong operational leadership, accountability, and ownership have opportunities to grow into senior operations leadership roles

Captain Jay’s Fish & Chicken has been serving the Detroit community for years with one simple goal… serve fresh, hot food quickly while treating every customer with respect. Our locations are part of a growing restaurant group with multiple stores across Michigan. Each location is focused on creating a fast paced, team oriented environment where employees learn strong work habits, customer service, and restaurant operations. We believe great service starts with a strong team. Our stores work closely with the corporate office to ensure employees receive clear training, structure, and opportunities to grow within the company. Whether you are starting your first job or already have restaurant experience, Captain Jay’s offers a place to learn, work hard, and build real skills.Captain Jay’s Fish & Chicken has been serving the Detroit community with one goal… serve fresh, hot food quickly while delivering strong customer service. We are always looking for people who have drive, take initiative, and want to grow. Many of our team members started in entry level positions and developed into leaders within the company. If you are someone who takes pride in your work and treats the business like it is your own, you will fit well here.