Bench Store Leader
- Achieve high levels of personal and store sales performance and results through ensuring excellent customer service practices and demonstrating a high degree of professionalism with customers and associates.
- Assist in the onboarding process for all incoming new hires.
- Identify and develop internal talent to take on store leadership opportunities.
- Monitor compliance with Range USA policies, such as safekeeping of funds and property, personnel practices, record-keeping procedures and overall maintenance of the physical store.
- Conduct weekly meetings with and oversee performance of Operations and Assistant Leaders.
- Partner with ASL to do final interviews with incoming candidates.
- In some Low Volume stores, the Store Leader is responsible for some ASL duties
- Provide leadership to associates in execution of daily tasks and sales goals.
- Spot check Assistant Store Lead schedule creation.
- Ensure all proper firearm safety rules are followed.
- Train, develop, and teach employees to perform our sales process on a consistent basis while on the retail sales floor.
- Provide feedback through ongoing training, coaching, counseling, assessments, and setting challenging goals to improve associate performance through effective use of development plans.
- Review operational reports and records to ensure adherence to Range USA’s policies and procedures, monitor store profitability, and manage payroll matrix.
- Monitor and review inventory levels and documentation to ensure accuracy of store inventory.
- Ensure that proper channels of communication exist between the store, supervisors, and Support Center partners.
- Identify and assist in resolving issues that affect the store’s service, efficiency, and productivity.
- Ensure ATF compliance and all internal policies regarding the selling and handling of firearms are strictly adhered to always.
- Ensure OSHA & EPA compliance is followed and adhered to in relation to state and local mandates including compliance with lead safety and any other applicable compliance requirements.
- Assist with all staff responsibilities as daily business needs require.
- Bachelor’s degree in business management or related field preferred.
- Minimum of 3 or more years of retail sales management experience.
- Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends and holidays.
- Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems and POS systems.
- Strong communication skills (verbal & written) including strong relationship building skills.
- Communicates with customers to ensure that they are satisfied and that their needs are being met.
- Participate in performance management by creating, documenting, and reporting on performance and incentive goals.
- Balances business needs with customer needs and builds relationships with customers. Makes customers and their needs a primary focus of one’s actions.
- Demonstrates a high level of competency and knowledge in area of assigned work; sets clear goals and expectations; readily shares knowledge with others.
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