National Account Coordinator

National Account Move Coordinator (Full-Time)

• In business since 1969, woman-owned

• 4th largest NAVL agent

• 4 locations (Farmington Hills, MI / Grand Rapids, MI / Indianapolis, IN / Cincinnati, OH)

• Full service moving company

o Local, interstate, international

o HHG, O & I, Equip

o COD & corporate customers

About the position

• Full-time M-F / 8AM- 5PM

• Manage national account moves from cradle to grave with regular communication with both account

and customer.

• Handle full customer service move process for national account customers including, but not limited

to: telephone calls, emails, setting up files and paperwork, preparing estimates, move registrations,

working with fleet and operations to schedule dates, request authorizations, set up 3rd party services,

arranging debris pick-up.

• This position does require direct contact with our customers, accounts and drivers.

• Heavy interaction with account representatives via phone and email, as well as with the customer to

make the customer experience easy and seamless.

• Customer advocate throughout the move process.

• Responsibility to maintain positive relationships with account representatives to encourage receipt of

future opportunities.

• Focus on quality is key throughout the process, as our customers get surveyed on their experiences

and our survey scores determine the future opportunities that we receive.

• Seeking someone who is self-motivated with strong communication and follow-up skills. Needs to be

able to handle stressful situations.

We are seeking an experienced moving professional interested in long-term employment to fill this position. National Account Move Coordinator (Full-Time)

• In business since 1969, woman-owned

• 4th largest NAVL agent

• 4 locations (Farmington Hills, MI / Grand Rapids, MI / Indianapolis, IN / Cincinnati, OH)

• Full service moving company o Local, interstate, international o HHG, O & I, Equip o COD & corporate customers About the position:

• Full-time M-F / 8AM- 5PM
• Manage national account moves from cradle to grave with regular communication with both account and customer.

• Handle full customer service move process for national account customers including, but not limited to: telephone calls, emails, setting up files and paperwork, preparing estimates, move registrations, working with fleet and operations to schedule dates, request authorizations, set up 3rd party services, arranging debris pick-up.

• This position does require direct contact with our customers, accounts and drivers.

• Heavy interaction with account representatives via phone and email, as well as with the customer to make the customer experience easy and seamless.

• Customer advocate throughout the move process.

• Responsibility to maintain positive relationships with account representatives to encourage receipt of future opportunities.

• Focus on quality is key throughout the process, as our customers get surveyed on their experiences and our survey scores determine the future opportunities that we receive.

• Seeking someone who is self-motivated with strong communication and follow-up skills. Needs to be able to handle stressful situations.

• Seeking an experienced moving professional interested in long-term employment to fill this position.

Please contact our Customer Service Executive- Shelby Adams ***email_hidden***

800-448-6683