Services coordinator

Jackson, MI

Full Time

R103580

This position is a dual responsibility that will (1) oversee GVSU's day-to-day operations at GVSU's Jackson College Central Campus in Jackson, MI, and (2) serve as a liaison between Jackson College and GVSU through gaining a core knowledge of its programs, services, and supports and advising students accordingly. This position will actively build out the center's recruitment, community engagement, academic programming efforts, in collaboration with GVSU's Offices of Graduate & Lifetime Learning, Admissions, Advising, and Academic Affairs, and concomitantly, build strong relationships with the Student Success Navigators at Jackson College to ensure an easy handoff of students matriculating to GVSU.

Salary And Benefits

Salary: Minimum starting salary of $45,000, commensurate with experience.

Benefits: Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources, and tuition waiver effective on date of hire.

Primary Responsibilities

• Develop a thorough understanding of Jackson College and GVSU academic, co-curricular and extracurricular programming.
• Provide expertise and assistance for prospective and current GVSU students regarding transfer information, including equivalencies, transfer resources and scholarships, to include transfer to graduate-level programming.
• Organize and host recruitment and engagement events, such as Transfer Fairs, classroom visits, social events for current and prospective GVSU students, and community outreach.
• Work to ensure courses offered onsite at Jackson College's campus meet the needs of our undergraduate population - including course scheduling suggestions and faculty staffing facilitation.
• Facilitate appropriate connections between Jackson College (JC) students and GVSU/JC support resources.
• Work along with the appropriate Jackson College contacts to ensure processes and procedures are in place for students to make a seamless transition to GVSU.
• Collaborate with GVSU Admissions and GVSU Advising to assist in the recruitment and retention of prospective and current GVSU students (inquiry, general advising appointment, admission process, orientation, Financial Aid, satisfactory academic progress, course selection, etc.) utilizing GVSU systems (Banner, Slate, etc.).
• Hire, train and supervise work-study students employed in the GVSU at Jackson College Center.
• Coordinate virtual and in-person visitors from GVSU's main campus to ensure current and prospective students can connect with subject-matter experts in areas such as Career Service, Admissions, Financial Aid, Professional and Faculty Advisors, etc.
• Coordinate with the Jackson College Student Success Navigator Corps to ensure an easy transition for students who wish to attend GVSU.
• Provide Jackson College with any instructional transfer program changes in order to maintain a solid instructional pathway for students enrolling from Jackson College.
• Perform other duties as required/assigned by leadership.
  
  

Required Knowledge, Skills, And Abilities

• Bachelor's degree.
• Minimum of one to three (1-3) years of work experience in higher education (community college or 4-year institution).
• Strong customer service skills.
• Experience with various computer software applications (Microsoft Office, Outlook, Teams, etc).
• Excellent written, verbal, and interpersonal communication skills.
• Commitment to GVSU's vision of diversity, inclusion, and equity.
• Ability to manage multiple projects and calendars simultaneously.
• Experience working under pressure, multi-task, and meeting deadlines in a fast-paced environment.
• Ability to demonstrate professionalism, punctuality, and work self-sufficiently with little direction when required.
• Ability to develop and maintain professional and collegial relationships with peers, customers, administrators, etc.
• Cooperative team player with the ability to collaborate effectively with faculty/staff of all levels throughout the university.
• Ability to maintain a flexible work schedule, including some nights and weekends.
  
  

Preferred Knowledge, Skills, And Abilities

• Master's degree.
• Prior or current relationship (alumni, staff, and faculty) with Jackson College and/or the Jackson, MI community.
• Experience working in admissions, academic advising, career services, or event planning.
  
  

How to Apply: A cover letter and resume are required. The system will allow you to attach these documents electronically. Apply online at If you have questions about the position or the posting, please contact Sara Reed at mailto:[email protected]?subject=Student%20Services%20Coordinator%20at%20Jackson%20College. If you need technical assistance, please contact Human Resources at mailto:[email protected]?subject=Student%20Services%20Coordinator%20at%20Jackson%20College.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

Application Deadline : Review of applications will begin on September 15, 2025. The posting may be closed at any time at the discretion of the university.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.

To apply, visit

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