Service supervisor

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

WASH provides outstanding laundry services to apartment properties, condominiums, military bases, colleges, and universities. With branches across the U.S. and Canada, WASH has over 70,000 locations with more than 5 million people using a WASH laundry room every week. Even with our solid reputation as an industry leader, our product isn’t laundry equipment – it’s customer service. WASH’s mission is to provide best-in-class laundry room operations to our customers by delivering superior quality service.

The driving force to our success continues to be our customer service. As we build upon our 70-year history, excellence, growth, and innovation are at the forefront of our strategic goals. We’ve doubled in size in recent years, while pioneering new advances in laundry room technology. In being a people-centered company, we provide professional development, promotional opportunities, and a learning environment to continue to innovate. If our spirit of innovation and customer-focused approach speaks to you, we’d like to meet you!

Position Summary

The Service Supervisor is responsible for the management of all service operations for the assigned territory. These responsibilities include the following:

Responsibilities

• Oversee the service department; responsible for repairs of washers, dryers, & ancillary equipment in the field, in strict accordance with policies, principles, and procedures established by the company
• Lead team to maximize first-time fix rates and minimize return calls
• Coordinate ongoing training efforts of the service team, ensuring that all service technicians possess a current knowledge of all equipment in the field
• Collaborate and influence leaders in other departments
• Drive departmental initiatives to promote productivity and high-quality customer service
• Performance management including training, coaching, performance reviews, & disciplinary action
• Resolve escalated customer concerns, while identifying and implementing root-cause resolutions
• Ensure safe work practices
• Miscellaneous duties as assigned
  
  

Requirements

• Five Years of previous experience as a service supervisor is preferred, or equivalent combination of education and experience. Management courses and seminars a plus.
• Must be an effective, motivational leader.
• Proficient in Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with, and operate within, custom software applications specific to WASH.
• Ability to read, analyze, and interpret general business periodicals, journals, technical procedures, or government regulations.
• Ability to write reports, email correspondence, and procedural manuals using concise, correct grammar.
• Ability to effectively respond to questions from groups of managers, clients, & customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Valid driver’s license required.
  
  

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