CSR Support Coordinator

Job Title

CSR Support Coordinator
(Entry-Level / No Experience Required)

Location

Target Metal Blanking - New Boston, MI

Position Overview

Target Metal Blanking is seeking a motivated, detail-oriented entry-level team member to support our Commercial Operations and Customer Service leadership team. This role is ideal for someone early in their career who wants to learn how a fast-paced manufacturing and steel service center operates from the inside.

You will work closely with our CSR Manager and cross-functional teams, handling administrative, coordination, and follow-up tasks that help keep daily operations running smoothly. This position plays a critical role in freeing up senior staff to focus on higher-level customer and operational needs.

No prior industry experience is required — we are looking for someone eager to learn, organized, and willing to jump in where needed.

Key Responsibilities

Meetings & Reporting

• Maintain and update re-occurring meetings using information provided by department leaders (PowerPoint, Excel, etc.)
• Complete a daily dunnage update each morning to support production scheduling
• Run and distribute daily departmental reports
• Take meeting notes and maintain organized records for future reference

Customer & Order Support

• Review documentation and follow up with appropriate CSRs when information is missing or incomplete
• Maintain and file order entry checklists accurately
• Follow up with customers to check on new needs, concerns, or changes and relay information to the appropriate internal teams
• Monitor customer portals for updates, required actions, or changes

Quality & Process Tracking

• Assist with customer surveys and help increase frequency beyond annual cycles
• Monitor APQP follow-ups using internal tracking systems and alert the team to open or overdue items
• Review change forms in process to ensure all items are properly closed
• Support Ford CMMS updates, including data entry and maintenance

Administrative & Cross-Department Support

• Serve as front desk coverage, allowing the Receiving team to focus on inbound materials
• Collect daily meeting information from other departments to help streamline meetings and improve efficiency
• Provide general support to other team members as workload allows

Qualifications & Skills

• High school diploma required; some college coursework a plus
• Strong organizational skills and attention to detail
• Comfortable using Microsoft Office (Excel, PowerPoint, Outlook)
• Willingness to learn internal systems and processes
• Strong communication skills, both written and verbal
• Ability to handle multiple tasks and follow through consistently
• Positive attitude and team-first mindset

What We’re Looking For

• Someone motivated, reliable, and eager to grow
• Comfortable working behind the scenes to support others
• Not afraid of administrative work, follow-ups, or repetitive tasks
• Interested in gaining exposure to customer service, operations, and manufacturing

Why Join Target Metal Blanking?

• Hands-on learning in a real manufacturing environment
• Direct exposure to leadership and decision-making
• Opportunity for growth within the company
• Stable, team-oriented work environment