Key Holder

Job Description

Job Description

Position: Keyholder (Part-Time)

Location: Holland, MI

Role Overview

In your role of a Keyholder you will be helping to lead the team and establish the brand in the local area. The Keyholders mission is to assist in driving the team success, by putting the customer at the heart of everything, whilst upholding the Fatface Vision & Values

Role Responsibilities:

• Proactively manage the performance of yourself and the team across all business KPIs
• Deliver the successful implementation and maintenance of the brand proposition in your store
• Drive and model customer service standards to exceed customer expectations and meet customer service and KPI measures
• To help train and develop the team, leading by example and creating a motivating work environment.
• Have awareness of your own development needs
• To ensure correct procedures are adhered to in a professional manner including cash & stock, health & Safety, office and security of premises
• To execute the FatFace policy and procedures

Skills and Experience Required

• Experience in a customer service environment
• Supervisor experience desirable
• Excellent interpersonal, organization and communication skills
• Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction
• Ability to work productively in a high-pressure environment quickly learning new tasks and commits information to memory
• Team Player - embracing every opportunity to be a part of what's going on
• Excellent time management
• Demonstrates passionate commitment to the brand