Public Safety Service Officer (911 Operator Position)

Job Description

Job Description

Notice of Employment Opportunity

PUBLIC SAFETY SERVICE OFFICER (FULL-TIME)

2025 Pay Scale Range:

Start: $53,685

Employees in this job classification are members of the POAM Union

Canton Township is a reciprocal unit as defined in the

Reciprocal Retirement Act, Act 88 of 1961

Benefits:

• MERS Defined Benefit Pension
  • Multiplier - 2.5% of base wage
  • Retirement eligibility - Age 53/25 years of service
• Sick Leave
• Paid Time Off
• Holiday pay
• Three-Day Weekend Off Every Other Week
• Medical (BCN), Dental, Prescription, and Vision Insurance
• Short/Long Term Disability
• Life Insurance
• Free Summit on the Park Gym Membership
• Tuition Reimbursement
• 12hr Shifts and Set Schedule

Job posting will remain open until Friday, August 8, 2025

DESCRIPTION OF DUTIES:

The Public Safety Service Officer is responsible for a variety of functions including receiving, transmitting and logging messages over a radio communications system in a municipal public safety operation, assisting police officers and fire personnel when necessary, and performing other tasks related to department operations. The employee works under general supervision of the on-duty shift commander assigned to the Patrol Division. However, independent judgment is required relative to the actions necessary to dispatch various personnel in response to calls for service, and emergencies related to department operations. In addition to answering 911 and non-emergency calls, the employee shall assist police officers with restraining and physical management of individuals in custody and processing arrestees.

EXAMPLES OF WORK: (Note: These examples are intended merely as illustrations of the various types of work performed.)

• Receives and transmits radio messages to public safety personnel
• Maintains a log of each message received or transmitted
• Operates LEIN machine and computer terminal
• Keeps records and prepares reports
• Performs jail attendant duties, including searching prisoners, taking finger prints and mug shots, processing court paper work and other related duties as directed
• Performs physical management and assists with restraining subjects in custody when necessary
• Assists in front desk, animal control, and traffic control duties as needed
• Answers all department phone calls, including emergency 911 calls for police and fire.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• Graduation from high school or equivalent
• Must possess personal physical stamina and endurance to respond to physical management situations and assist with restraining individuals in custody
• Ability to type 40 words per minute
• Ability to remain calm and to act quickly and effectively in emergencies
• Ability to properly and efficiently operate the required office equipment including the LEIN Terminal
• Ability to maintain accurate and legible records and prepare required reports
• Ability to hear well, comprehend quickly, and speak clearly and concisely in a well-modulated and audible voice during high stress situations when there may be multiple conversations occurring at the same time
• Ability to quickly learn and perform the job duties, and pertinent rules, regulations, policies and procedures

ESSENTIAL JOB FUNCTIONS - MINIMUM QUALIFICATIONS:

• Ability to multitask such as operating multiple computer systems while having a conversation or while taking notes listening to the radio
• Be willing to work a variety of shifts and on a seven day per week schedule
• Ability to learn the operation of a radio communications system
• Ability to learn pertinent state and local laws
• Ability to learn streets and principal locations in and around Canton Township
• Ability to follow oral and written instructions
• Ability to quickly learn and perform the job duties, and pertinent rules, regulations, policies and procedures
• Ability to establish and maintain effective working relationships with other employees
• Ability to deal with the public in a tactful and courteous manner

PHYSICAL DEMANDS:

Reasonable Accommodations: Canton Township provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the ADA Coordinator at (734) 394-5260. We encourage all interested qualified applicants to apply for open positions. Request for accommodations will be reviewed on a case-by-case basis.

PHYSICAL DEMANDS Physical Demands

• Stand - Frequently
• Walk - Frequently
• Sit - Frequently
• Use of Hands/Fingers - Frequently
• Reach - Occasionally
• Climb - Rarely
• Crawl - Rarely
• Squat/Kneel - Rarely
• Bend - Occasionally

Lift/Carry

• Less than 10 lbs - Frequently
• 10-29 lbs - Occasionally
• 30-59 lbs - Rarely
• 60-100 lbs - Rarely

Push/Pull

• Less than 10 lbs - Frequently
• 10-29 lbs - Occasionally
• 30-59 lbs - Rarely
• 60-100 lbs - Rarely

Hiring Process - Public Safety Service Officer

Employment Application: Friday, July 25, 2025 - Friday, August 8, 2025

1. Submit a Canton Township Employment Application Form (online or paper), completed in its entirety prior to posted deadline date.
2. Online applications must be completed and submitted electronically no later than 11:59 p.m. on the posted deadline date to be considered for this job posting.
3. Paper applications must be received in the Canton Township Human Resources Division by 4:30 p.m. on the posted deadline date. 24/7 Drop Box Available
4. Faxed or emailed paper applications will not be accepted.
5. Late and incomplete applications will not be accepted.
6. Applicants choosing to submit a paper application need to be conscious of postal delivery times.
7. All communication will be via email. Applicants must provide a valid email address on the application.

Selection Questionnaire: Monday, August 11, 2025 - Monday, August 18, 2025

1. Candidates selected to move on in the hiring process will be emailed a selection questionnaire no later than 4:30 p.m. on Monday, August 11, 2025.
2. Accepted questionnaire responses can be sent via email or can be returned to Human Resources no later than 4:30 p.m. on Monday, August 18, 2025.
3. Faxed questionnaires will not be accepted.
4. Applicants who do not receive a questionnaire will receive email notification they are no longer being considered.
5. Applicants who do not receive an email communication on the status of their employment application by 4:30 p.m. on Monday, August 11, 2025, need to contact Canton Township Human Resources at 734-394-5118 to verify the status of their application.
6. Applications and questionnaires will be screened for qualified candidates.

Based on the qualifications of the candidates in the applicant pool, selection and hiring preference may be given to candidates that have:

1. Verifiable work experience in a municipal government Police and/or Fire Dispatch environment responding to both 911 emergency and non-emergency calls.
2. 911 Dispatch Academy Certification with related work experience.
3. Work experience in jail attendant duties, prisoner searches and processing arrests.
4. Related Military Experience.
5. Demonstrated interest in a law enforcement and/or criminal justice career as supported by prior work experience, education and/or training in Criminal Justice related courses, programs, or employment.

The preferred candidates must also meet the following criteria to be considered further for the Public Safety Service Officer Position:

1. Questionnaire and application prepared representing the quality of desired professional work (Spelling, grammar, and presentation are essential).
2. Must be willing and able to work rotating 12-hour shifts over the next year.
3. Must have a background that is free of liability concerns, such as, convictions of careless or reckless driving, suspended license, felony or criminal convictions or any convictions involving drinking or impaired driving within the past 5 years.

Call Taker Video Test - Wednesday, August 27, 2025

1. Qualified candidates will be scheduled to take the Call Taker Video Test on Wednesday, August 27, 2025.
2. The video simulation will measure situational assessment, listening and communication, decision making, and other skills required in the Public Safety Service Officer position. The call taker simulated video test will take approximately 3 hours to complete.
3. Candidates must pass the test with a minimum score of 70%.

Oral Interviews on or after Monday, September 8, 2025

1. Candidates that pass the call taker video test will be scheduled for an oral interview on or after Monday, September 8, 2025. The oral interview will include extensive questions that may explore sensitive or confidential aspects of candidates' personal lives.

Eligibility List Established

1. Upon conclusion of Oral Interviews, an Eligibility Hiring List will be prepared and will be contingent on the candidate completing dispatch observation. The eligibility list will establish an expiration date one year from the preparation date.

Dispatch Observation (Job Shadow)

1. Candidates selected for the eligibility list will be required to observe dispatch operations. Observation will be scheduled at a mutually agreeable time within seven calendar days after accepted contingent offer.

Application Disposition

1. All candidates will be notified via email of the disposition of their employment application.
2. All offers of employment are contingent on the results of further interviews, reference checks, psychological examination, and comprehensive background investigation, working history verification, physical examination/drug screen and satisfactory completion of a probationary period.
3. The Public Safety Service Officer position has a one-year probationary period with scheduled bi-monthly probationary evaluations.
4. The Public Safety Service Officer position is a non-sworn, non-certifiable Public Safety position.