Front End Cashier

Job Description

Job Description

About Launch Family Entertainment Dearborn
Are you looking for a job you can have fun at? Are you looking for a fulfilling, rewarding
career where you can grow and thrive? Most of all are you looking for a career where
your creativity, integrity and diligence is valued? If you’ve answered yes, then you are
looking for a career with Launch!
At Launch we believe in treating our customers like long lost friends that we are excited
to see. We believe that families deserve to have an amazing guest experience while
creating unique memories that they will cherish.
We are a family entertainment company with locations across the United States. We
are continually expanding and are looking for individuals who like to think outside the
box, utilize their entrepreneurial skills, expand their horizons and grow with us.

The Position:
Provide friendly, responsive service to create an exceptional entertainment experience
for our guests. It is your responsibility to ensure that guests enter and exit the facility
having the best experience possible! A cashier’s attitude directly affects how Launch
Family Entertainment as a whole is perceived. Your main functions are selling and
processing tickets, both in store and online, verifying waivers, and preparing guests for
their experience.

Duties and Responsibilities:
● Receive payment by cash, credit cards, vouchers, and/or gift cards.
● Timely sale and processing of jump tickets, merchandise, gift cards, or other
retail items to guests.
● Greet and assist guests entering the park.
● Process online booked tickets.
● Assist guests with waiver completion.
● Properly verify and save new guest waivers.
● Prepare guests for jumping to include wristbands, footwear (if applicable) and
tickets.
● Keep the front end area clean and organized.
● Monitor, clean, and organize neighboring areas of the park as needed.
● Report problems with cash registers, guests, or facilities to supervisor or manager on duty.
● Responsible for accurate cash and till management for their assigned drawer.
● Monitor marketing flier stocks and replenish as needed.
● Assist with retail sales of merchandise and footwear as needed.
● Explains basic rules of the attractions to all guests, helping to ensure all
customer’s safety.
● Other duties as assigned by management or needed by the business.
● Complete opening and closing procedures/checklists.
● Performs his or her job in a friendly, courteous manner at all times.
● Promptly informs the supervisor of any and all customer complaints or
comments.
● Remains diligent and focused during all monetary or credit card transactions so
that his or her register is accurate at the end of each shift.
● Routinely clean and sanitize the front desk area, bathrooms, entry way, waiver
kiosks, and arcade accordingly.
● Informs supervisor immediately of any product shortages.
● Performs other duties as assigned by management or needed by the business.
Qualifications:
● Willingness to be a team player and hard worker.
● Prior experience as a cashier is preferred but not necessary.
● Must be able to communicate clearly with supervisors and managers but
especially with guests.
● Must understand and reinforce the Launch culture.
● Be able to reach, bend, stoop, and frequently lift up to 25 pounds.
● Be able to work in a standing position for long periods of time (up to 10 hours).
● Must be outgoing and able to interact and engage with all guests to enhance
guest experience.