Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Battle Creek, MI
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $20–$23 per hour, depending on experience
Type: Contract-to-Hire

An expanding glass company in Battle Creek, MI is seeking a Customer Service Representative to support its growing auto glass division . The ideal candidate is detail-oriented, highly organized, and excels in fast-paced environments.

Key Responsibilities:

• Answer incoming calls (up to 50 per day) from body shops, dealerships, insurance companies, and claims agents
• Provide quotes or cash pricing for services
• Accurately enter orders using Glass Avenue software
• Review work orders and determine the correct parts needed for service
• Ensure field technicians are equipped with the correct parts prior to job dispatch
• Handle processing of returned or replacement parts
• Assist occasional walk-in customers with requests such as single-pane replacement glass

Qualifications:

• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to multitask and perform well under pressure
• Intermediate computer proficiency
• Prior experience with auto glass or service scheduling is a plus (not required)

Join a team that values accuracy, customer satisfaction, and quality service. If you're dependable, quick to learn, and enjoy problem-solving in a hands-on environment, we encourage you to apply!