Client Relationship Manager (BLDI)

Job Description

Job Description

Mission

BLDI Environmental Engineering is a full-service environmental consulting firm headquartered in Grand Rapids, Michigan. Founded in 1991, BLDI continues to provide progressive, professional, and practical consulting services. We offer straight-forward, cost-effective solutions to environmental issues. BLDI is proud of our steadfast reputation for meeting or exceeding our client’s expectations, resulting in repeat projects with longstanding customers.

BLDI is part of a portfolio of companies managed Waséyabek Development Company, LLC (WDC), a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed to fostering the development of a stable, diversified economy for the Band which will contribute to its long-term wealth and economic self-sufficiency while managing risk and creating quality employment opportunities. Members of NHBP or other federally-recognized tribes are encouraged to apply.

Purpose of the Role

The Client Relationship Manager is responsible for building and maintaining strong, trusted relationships with clients across all BLDI service areas. This role is centered on presence, reliability, and proactive communication, ensuring clients feel supported, informed, and confident in their partnership with BLDI.

Serving as a primary external face of the company, the Client Relationship Manager maintains regular in-person engagement, identifies opportunities, strengthens long-term relationships, and supports consistent, high-quality client experiences. This position is designed to grow over time and may evolve into a future sales leadership role.

Minimum Qualifications

• Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services
• Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required
• Strong interpersonal skills with a natural ability to build trust and rapport
• Highly organized with strong follow-through and time management skills
• Comfortably representing services at a high level and learning technical offerings over time
• Effective and professional communicator across phone, email, written correspondence, meetings, and presentations
• Willingness and ability to travel regularly for face-to-face client engagement

• Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.

Key Responsibilities

Client Relationship Management

• Build and deepen relationships with clients across banking, real estate, development, municipal, federal, oil and gas, and businesses managing UST and AST assets
• Serve as a primary relationship contact for clients navigating environmental risk, compliance, and long-term site responsibilities
• Maintain consistent visibility through onsite visits, meetings, and regular communication
• Develop familiarity with UST and AST ownership considerations, compliance drivers, and remediation concerns to anticipate client needs
• Understand client workflows, operational pressures, and regulatory timelines to proactively identify opportunities
• Act as a dependable, responsive point of contact clients can rely on for clarity and follow-through

Business Development, Proposals, and Account Growth

• Identify and support opportunities across BLDI’s service lines including Environmental Due Diligence, Remediation, and Federal work
• Assist with proposal development, including scoping coordination, messaging, client strategy, and follow-up
• Manage and grow a portfolio of key client relationships with responsibility for retention and expansion
• Track client activity, opportunities, and outcomes using CRM tools and provide regular updates to leadership
• Represent BLDI at industry events, networking functions, and client-facing engagements

Collaboration and Internal Alignment

• Share client insights, market feedback, and upcoming opportunities with Directors, Project Managers, and leadership
• Coordinate with technical teams to ensure client needs, expectations, and timelines are clearly understood
• Support continuous improvement by relaying client feedback and market trends
• Partner with marketing and leadership on outreach, engagement strategies, and account planning

Minimum Qualifications

• Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services
• Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required
• Strong interpersonal skills with a natural ability to build trust and rapport
• Highly organized with strong follow-through and time management skills
• Comfortably representing services at a high level and learning technical offerings over time
• Effective and professional communicator across phone, email, written correspondence, meetings, and presentations
• Willingness and ability to travel regularly for face-to-face client engagement

• Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.

Compensation

This role includes a competitive base salary and an incentive or commission structure tied to performance, relationship growth, and business development outcomes. Compensation will align with experience, responsibility, and long-term growth potential within the organization.

Role Summary

The Client Relationship Manager plays a critical role in strengthening BLDI’s client partnerships through trust, communication, and consistent presence. This position supports immediate business development needs while developing the skills, perspective, and leadership capacity necessary to grow into expanded sales and leadership responsibilities over time.

Disclaimer:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.