Business Applications & System Manager

Job Title: Business Applications & Systems Manager

Department: Operations

Reports To: Information Systems Director

Status: Full-Time, Exempt

Location: Hybrid - In-office/Remote from Burlington, ON, Canada or Byon Center, MI, USA

Salary Level: J

USD: $88,000 - $93,451.90

CAD: $89,751 - $95,211

Last Updated: February 16, 2025

PURPOSE:

The Business Applications & Systems Manager is a global role responsible for the configuration, management, and optimization of World Renew's core IT platforms, including Microsoft 365, Salesforce, Sage Intacct, CommCare, Nexonia, and Dayforce, across a multi-site humanitarian organization. This role ensures secure, reliable, and compliant operations for both North American headquarters and international field offices. The Business Applications & Systems Manager provides technical support, training, and troubleshooting to users worldwide, supports digital transformation initiatives, safeguards sensitive data, and ensures business continuity in diverse operational environments.

We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Salesforce & other systems administration

• Manage user accounts, roles, profiles, and permissions
• Customize objects, fields, workflows, and reports
• Maintain data integrity and perform regular audits
• Analyze business requirements and translate them into Salesforce configurations
• Administer and/or support CommCare, Sage Intacct, Nexonia, Dayforce and other World Renew platforms, ensuring seamless integration and user support

Microsoft 365 Administration

• Manage user provisioning, licensing, and access controls.
• Administer Exchange Online, SharePoint, Teams, and OneDrive.
• Implement security policies including MFA, DLP, and conditional access.
• Conduct audits and ensure compliance with organizational standards.

Projects & Collaboration

• Lead digital transformation initiatives, including migration, integration, and adoption of new technologies.
• Partner with program and operations teams to understand technology needs.
• Support governance of systems roadmap and best practices.
• Design and test disaster recovery and business continuity plans for global operations.

Security & Compliance

• Implement and support compliance controls and data protection policies.
• Maintain awareness of systems trust and release updates.
• Ensure compliance with North American and international data privacy regulations.
• Develop safeguarding protocols for sensitive beneficiary and organizational data.

Cross-Platform Duties

• Troubleshoot integration and synchronization issues between systems.
• Automate workflows using Power Automate and Salesforce Flow.
• Document processes and maintain system configuration records.
• Develop dashboards and track system adoption metrics.
• Lead system upgrades and release management initiatives.

User Support & Training

• Provide day-to-day support for systems users worldwide.
• Build and maintain a global IT knowledge base and training resources.
• Troubleshoot technical issues and escalate as needed.
• Train new users and create guides, documentation, and knowledge content.

Additional Responsibilities

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position may supervise select staff, consultants, interns, or volunteers on specific projects as needed.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

• Able to respect and support the mission, vision and values of World Renew.
• Demonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His Kingdom.
• Familiarity with the Reformed faith and tradition as practiced by the CRCNA.
• Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity.
• Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure
• Expertise in Microsoft 365, Salesforce, and other core IT systems.
• Knowledge of IT security, compliance, and data protection best practices.
• Ability to troubleshoot, document, and train users in remote and low-connectivity environments.
• Strong organizational, time management, and problem-solving skills.
• Ability to handle sensitive information with discretion and confidentiality.

Preferred Certifications

• Salesforce Administrator Certification (preferred).
• Additional IT certifications (e.g., Microsoft, CompTIA, ITIL) preferred.

EDUCATION & EXPERIENCE:

• Bachelor's degree in computer science, Information Technology, or related field required.
• Minimum of 5 years of hands-on systems administration experience in a global, multi-site organization.
• Direct experience supporting Microsoft 365, Salesforce, and ideally Sage Intacct, CommCare, Nexonia, and Dayforce.
• Experience providing support to remote teams in low-connectivity environments.

LANGUAGE SKILLS

• Fluency in English with strong verbal and written communication skills.
• Ability to explain IT concepts clearly to non-technical staff.

Physical Demands & Work Environment

• Primarily computer-based work; sitting for extended periods.
• Minor walking and standing.
• No significant exposure to adverse environmental conditions.
• Travel Requirements:
  • North America: Up to 20 days/year.
  • International: Up to 4 weeks/year, including remote and challenging field locations.

• Reasonable accommodation will be made for individuals with disabilities.

World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD March 3, 2026 for External Applicants and Internal Applicants, closing date depending on application volume. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis

*Please be advised that while this role is advertised in both Canada and the United States, it represents a single position. Only one (1) candidate will be selected for hire, with the final work location to be determined based on the successful candidate's residence and organizational requirements.