IT Help Desk Manager
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions. This position requires the ability to obtain and maintain a Public Trust security clearance and is contingent upon award. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7 Job-Specific Essential Duties and Responsibilities:
- Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
- Supervise IT Help Desk team.
- Monitor performance metrics and SLAs.
- Report to senior management.
- Handle escalations and critical issues.
- 7 years related work experience is required.
- Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
- Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
- The ability to obtain, and maintain, a Public Trust clearance is required.
TCS148, T4, Band 7 EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary
$ 100,000.00 Maximum Salary
$ 120,000.00
Recommended Jobs
Shipping and Receiving
Job Description Job Description Job description About us AlphaUSA is a family owned metal stamping company in Livonia, MI 48150. We are supportive, rewarding and inclusive. Our work envi…
Listing Agent - Grand Rapids
Job Description Job Description Listing Agent: Grand Rapids/West Michigan About Us: At The Lash Group - Epique Realty, we are committed to providing exceptional real estate services to our …
DELIVERY DRIVER
Job Description Job Description **Job Title: Delivery Driver **Location:** 14 AND RYAN **Company:** JETS PIZZA **Job Type:** Full-Time/Part-Time **Job Summary:** We are seeking a relia…
Computer Science Adjunct or Affiliate Instructor-Part-Time
Job Summary: Cornerstone University is seeking passionate adjunct instructors with industry experience to join our growing Computer Science program for the Fall 2025 Term. This is an exceptional oppor…
Property Maintenance Technician
Job Description Job Description We are seeking a diligent and detail-oriented Property Maintenance Technician to perform essential upkeep and repairs across our portfolio of rental properties. Re…
Custodian
Job Title: Custodian (Full-Time) Location: 28201 Van Dyke Ave, Warren, MI 48093 Pay Rate: $16.00/hour Schedule: Full-Time (Monday–Friday, shifts may vary) Job Summary: We are currentl…
Environmental Services Technician
Job Description Job Description Serving Luce County and the surrounding area since 1965, Helen Newberry Joy Hospital is DNV Accredited, Critical Access Hospital. As one of the most technologicall…
Camp Harvest - Prep Cook
Job Description Job Description Salary: 12.50 Prep Cook is an essential role of Camp Harvest and Cultivate Churches Ministry whose mission is to create life-changing experiences through extende…
Industrial Coatings Salesperson
We are looking for a results-driven Salesperson to actively seek out and engage customer prospects. KNOWLEDGE OF THE CHEMICAL, PAINT, AND COATINGS INDUSTRY IS REQUIRED ALONG WITH SALES EXPERIENCE …
Project Manager - Commercial Construction
Job Description Job Description We are seeking a Construction Project Manager to join our team! Must have General Contractor/Construction Management experience. Responsibilities: Overall …