Operations Coordinator

The Clinic Operations Coordinator is a key member of the team responsible for ensuring the smooth day-to-day functioning of the clinic. The position serves the intake team, supports clinical operations, and provides administrative support to clinic directors.

Essential Job Functions :

Patient Intake

• Serves as the first point of contact for prospective patients
• Manages intake project and serves as primary point of contact for intake team
• Collects demographic and insurance information and enters data into the electronic health record and work management platform
• Completes insurance verifications and ensures documents are complete and compliant
• Follow up with patients in a timely manner and monitor timely scheduling of initial appointment
• Coordinates with billing department for insurance verifications and collection of patient balances

Clinical Operations Support

• Assist Director of Clinical Services and Director of Administration with onboarding new clinicians and residents
• Serves as administrative liaison and first point of contact between clinicians/residents and Director of Clinical Services
• Tracks intake and caseload metrics for reporting purposes
• Ensures the physical office spaces of the Clinic are effectively managed

Administrative Support

• Provides the agenda, minutes and materials for monthly clinical meetings
• Assists with internal communication, policy updates, documentation and administrative projects as needed
• Supports financial and operational processes including bank deposits, supply ordering and vendor coordination
• Assists Director of Administration in the design of marketing materials.
• Regular maintenance of company website
• Helps plan and execute staff events, training and special initiatives

Qualifications

Education and Experience

• Bachelor’s Degree preferred
• Administrative experience in healthcare, behavioral health or nonprofit setting
• Minimum two years’ experience in administrative operations or client service roles

Skills & Attributes

• Strong communication and interpersonal skills with a client-centered approach
• Excellent time management skills, the ability to prioritize multiple tasks
• Exceptional organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with EHR systems preferred
• Understanding of HIPAA and confidentiality practices in healthcare setting
• Professionalism and commitment to confidentiality
• Commitment to the mission and values of the clinic

Special Requirements and Physical Demands

• Hybrid position with three scheduled days in office per week with possibility of up to five days in office when necessary
• Position requires adherence to traditional work hours along with flexibility, ability, and willingness to work additional hours and weekends to meet business needs when necessary
• Requires safely lifting or moving up to 25 lbs. on an occasional basis, for example movement of materials and/or items
• Noise level is usually quiet to moderate

Benefits

· Paid vacation and sick time in accordance with ESTA, plus 13 paid holidays

· Two health insurance plan options available for full-time employees

· Vision and dental coverage available (100% employee paid)

· Flexible Spending Account (FSA) available to eligible employees

· 401k plan available to all employees upon hire

· Eligible employer for Public Service Loan Forgiveness (PSLF)

How to Apply

Please send your resume and letter of interest to [email protected].

Pay: $24.00 - $28.00 per hour

Benefits:

• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Work Location: Hybrid remote in Farmington Hills, MI 48334