EMS Operations Manager

EMS Operations Manager

Who:

An experienced and credentialed EMS leader with at least three years in both paramedic and management roles.

What:

Oversee clinical operations, personnel, vehicle deployment, communications, and service delivery across multiple EMS bases in Michigan.

When:

This full-time position is available for immediate hire.

Where: Dearborn / Detroit Michigan area

Why:

To ensure exceptional patient care and timely ambulance response through high-performing teams and operational excellence.

Office Environment:

Field-based leadership with direct oversight of mobile units, team performance, and administrative processes.

Salary: $90-$95k

Position Overview:

This role leads all aspects of a dynamic EMS operation, ensuring timely response and high-quality care across emergency and non-emergency service lines. The position works closely with executive leadership to drive strategic growth, maintain compliance, and enhance operational performance.

Key Responsibilities:

• Lead EMS operations including 911 and interfacility transport services across Michigan.
• Oversee hiring, training, performance evaluations, and HR-related decisions.
• Monitor and manage budgets, staffing levels, and service metrics.
• Ensure vehicle and equipment readiness, regulatory compliance, and quality assurance.
• Serve as a liaison to hospitals, public safety agencies, and government entities.
• Respond to service inquiries and handle operational issues 24/7.
• Supervise Field Training Officers and coordinate continuing education.
• Report to leadership monthly with performance analytics and improvement plans.
• Support protocol development and technology implementation.
• Maintain records, certifications, and regulatory documentation.

Qualifications:

• High School Diploma required.
• Valid Driver’s License.
• State or National Registered Paramedic certification.
• Minimum 3 years experience as a paramedic in emergency services.
• Minimum 3 years experience in EMS leadership or management.

If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.