Manager, Training

At MTM we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!

What will your job look like

The Manager Training supports MTMs vision as well as People & Culture policies and programs by overseeing their assigned training team in the creation and delivery of training materials that meet quality standards established by State and local laws best practices external and internal customers. The Manager Training is responsible for all training needs related to their assigned workgroup.

What youll do:

• Provide coaching evaluation and feedback to direct reports

• Oversee all training for their assigned workgroup

• Develop audit evaluate and conduct training utilizing the Kirkpatrick Model

• Manage the Training Operations function while driving continuous improvement of training process

• Drive cost containment and manage team in alignment with approved budget

• Oversee the measurement evaluation and success tracking of training and make modifications to improve business outcomes

• Review RFPs contracts and corrective action plans to create training recommendations ensure delivery of expected deliverables and appropriately staff training head count

• Manage the measurement and evaluation of learner satisfaction as well as transfer of knowledge or skills for each training department

• Review team data/metrics for themes trends and root cause identifications making training recommendations to implement/update change

• Drive the development and implementation of best practices in training and operating standards to ensure efficient and effective management oversight and resolution of employment matters client complaints and contract implementation

• Handle escalated complex and sensitive stakeholder or employee concerns and investigations

• Ensure compliance with all state local federal regulations including companies policies and procedures (HITRUST)

What youll need:

Experience Education & Certifications:

• High School Diploma or G.E.D.

• Bachelors degree in human resources or related field or equivalent work experience

• 5 years experience in Customer Service Operations or Sales

• 2 years management experience

• 2 years experience in training others

• 1 years experience with training development and delivery for employees in a variety of environments (classroom work from home webinar on demand and town hall/public forum)

• Experience leading coaching and managing a team that is primarily remote

• Intermediate level of proficiency or above with the Microsoft Office Suite (Word Excel Power Point & Outlook)

Skills:

• Experience creating training content presentations assessments and satisfaction surveys

• Experience in developing delivering and implementing training strategies

• Experience creating and maintaining a budget

• Experience and skill in conducting workplace investigations analyzing information in relation to the relevant employment laws collective bargaining agreements trends policies and procedures and use sound judgment to draw valid conclusions and/or recommendations

• Experience with negotiating counseling and conflict management

• Experience using PowerPoint to create presentations

• Display high level project management and manage teams use of tracking tools to meet deadlines

• Display professional demeanor and ability to speak to any size audience

• Ability to explain complex subjects in a clear and engaging way as well as emphasize the importance of content

• Ability to use sound judgment around issues that may have adverse effects on the business from an employee relations perspective

• Must be results driven

• Ability to build relationships and communicate effectively with internal and external stakeholders at all levels

• Strong focus on customers accountability teamwork collaboration and decisiveness

• Excellent customer orientation and interpersonal skills

• Ability to handle a high level of sensitive and confidential matters tactfully and professionally

• Thrives in stressful situations within a fast-paced environment

• Ability to work independently and collaboratively with others to achieve defined goals handle inquiries and resolve issues within a timely and constructive manner

• Strong critical thinking problem solving and analytical skills

• Strong attention to detail

• Ability to troubleshoot basic computer setup presentation equipment and technology

• Knowledge of human resources policies/procedures

Even better if you have:

• Contact Center and union experience preferred

Whats in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary Min: $76960

Salary Max: $95000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.

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Required Experience:

Manager