BDC Representative
Job Description
Job Description
BDC Representative
Pay
$14.00 per hour
Job type
- Full-time
Schedule
- 8 hour shift
- 8:oo AM - 5:00 PM Monday - Friday with a 9:00 AM - 3:00 PM Saturday on a rotational basis
Benefits
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Life insurance
- 401(k) matching
- Referral program
- Health savings account
Job description
Start your future with Thelen Auto Group. We are looking to fill a full-time position with someone that is positive, reliable, energetic and able to work well while multi-tasking to fill our Internet/BDC Representative position.
Responsibilities
- Receive inbound calls from current and potential customers by answering a multi-line phone system and direct calls accordingly
- Perform service department outbound follow-up calls
- Complete, respond to, and assign internet leads, throughout the entire dealership group accordingly
- Provide outstanding customer service on all calls and online inquiries
- Help with photo operations, including editing and website uploading and tagging
- Help maintain customer database
- Other tasks as assigned
Qualifications
- Computer skills a must: proficient in Excel while managing multiple systems and two screens simultaneously
- Ability to multi-task easily
- 1 year Customer Service experience
- Multi-line phone experience with excellent phone etiquette
- CRM and photo editing experience is a plus, but not required. We will train the right person
- Ability to sit in front of a computer and on the phone for long periods of time.
- Must have a strong attention to detail
- Excellent verbal and written communication skills
- Monday through Friday availability, Saturdays are required on a rotational basis
- Ability to talk and type at the same time
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