Program Manager of Customer Accounts - Onsite

Job Description

Job Description

Emerald Technologies has an exciting opportunity for a  Program Manager to join its Saline Lectronics team! The Program Manager acts as the primary point of contact between customers and internal teams, to oversee and drive the successful execution of projects. Assignments will generally include smaller to mid-size customers.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

• Relationship Management:

  Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.

  • Works with site Lead PM to provide revenue forecasting by account.
  • Works with site Lead PM to respond to RFQ / Quotation/ Proposal process.
  • Works with site Lead PM and other team members to support Opportunity Sales Process.

  Customer Experience & Satisfaction:

  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
  • Provide verbal and written communication to customer to ensure expectations are met.

  Tactical Business Execution:

  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
  • Responsible for tactical day-to-day business execution.
  • Coordinates with cross functional teams consisting of production, engineering, test, QA, materials and planning.
  • Understands all aspects required to launch a new program or order.
  • Works with site Lead PM to manage order management and acknowledgement, change management and resulting scope creep, customer reporting, communication, and business issue resolution.
  • Responsible for tracking relevant metrics and drive action items to end results both internally and externally.
  • Works with site Lead PM to achieve monthly revenue attainment.
  • Conduct team meetings, documents issues, and proactively keep internal and external customers informed of status and overall status of the program.
    

  Commercial/Contract Management:

  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract. 

  (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs). 

Benefits of the Job:

• Competitive medical, dental, and vision benefits. 
• Health Savings Account/Flexible Spending Account
• 401K and company matching with no vesting period
• PTO for rest and relaxation 
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support 
• Employee training and development

• Community service and philanthropic initiatives 
• Employee appreciation and events 
• Career advancement opportunities 
• Employee Referral program 
• Employee discounts 

Qualifications of the Program Manager :

• • Undergraduate degree preferred and/or 5 years relevant industry experience
  • At least 2 years of related experience in manufacturing
  • Knowledge of manufacturing, engineering and technical services
  • Strong written and verbal communication skills
  • Proven problem-solving skills are a must.
  • Prior experience driving customer account development.
  • Prior experience in managing customer revenue growth and commercial management/execution.
  • Proficient computer skills: MS Office (Excel, Word and PowerPoint)
  • Collaborative, team player.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.