Night Auditor

Position Overview:

As Audit you will be the first point of contact for our guests ensuring they receive a warm welcome and exceptional service throughout their stay. You will play a crucial role in creating a positive and memorable experience for every guest assisting them with their needs and ensuring smooth internal operations.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel available rooms rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
• Inspect rooms and common areas and enforce rules
• Ensure quiet hours are enforced
• Assist all guest inquiries or maintenance issues that may arise overnight
• Confirm group reservations and arrange personalized services
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments
• Cross-train other departments including breakfast and laundry
• Assist managers with daily duties
• Support your team
• Work to ensure every stay is a GREAT stay!

Qualifications:

• Excellent communication and interpersonal skills.
• Customer-focused with a passion for providing exceptional service.
• Strong problem-solving abilities and attention to detail.
• Organizational skills.
• Desire to learn and grow.
• Ability to work in a fast-paced environment.
• Flexible schedule ability to work holidays nights and weekends.
• Computer proficiency and experience with hotel management software is a plus.
• Previous hotel front desk or customer service experience preferred.

Benefits:

• Competitive pay.
• Employee discounts on hotel stays within the brand.
• Paid on-the-job training.
• Ongoing training and development opportunities.
• Opportunities for growth within the Hotel Industry.
• Friendly and supportive team environment.

How to Apply:

If you are a dedicated individual with a passion for hospitality and a commitment to excellence we want to hear from you! To apply please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you to our family!

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule