Mortgage Servicing Support Manager

About this opportunity

The Mortgage Servicing Support Manager is responsible for overseeing and supporting operational functions within the mortgage servicing department.

R esponsibilities

This role manages servicing systems administration, letter library maintenance, workflow queue administration, change management activities, operational reporting, and project coordination to ensure efficient servicing operations, regulatory compliance, and effective customer communication. The position serves as a key liaison between servicing operations, compliance, IT, vendors, and leadership to support ongoing business initiatives and process improvements.

Location and Schedule

• This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.

• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Skills & Qualifications

• Experience administering servicing software platforms and workflow management systems.

• Knowledge of letter management systems and workflow automation tools.

• Strong process improvement and operational efficiency experience.

• Ability to collaborate effectively across departments and with external vendors.

• Experience with reporting tools and operational analytics.

• 3 years of Mortgage Servicing experience with 2 years in a leadership role.

What We Offer | Career and Culture

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path: Defined paid training and clear pathways for career development.

• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

  Our Recruitment team will reach out to you shortly!

Connect with us : Explore our social media to get a sense of our corporate culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.