Customer Service Representative

Job Description

Job Description

Join Foretst Insurance Center Agency, Inc. A respected name in the insurance industry, situated in the charming town of Newberry, Michigan. We are delighted to invite applications for the role of Customer Service Representative, a position central to maintaining our outstanding reputation for customer care. This non-remote position offers you the chance to build meaningful connections with our community, delivering personalized assistance that emphasizes both satisfaction and loyalty. Our team thrives on positivity, and we pride ourselves on creating a welcoming atmosphere where every employee feels valued and empowered. You'll have the opportunity to be a part of a company that champions mutual support and professional development, all while working in an environment that promotes collaboration and customer-centric service. If you're passionate about helping others and are eager to be an integral part of our dynamic team, we invite you to apply. Become the friendly face and voice that our customers rely on!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Team Building Activities

Team Meetings

Work-Life Balance

Ongoing Training Seminars

Licensing Assistance

Customer Interaction: Address customer inquiries and manage requests related to insurance policies promptly and accurately.

Problem Solving: Resolve customer issues with a focus on maintaining their satisfaction and trust in our agency.

Data Management: Accurately update and maintain client records in our agency's database.

Policy Knowledge: Provide detailed information on insurance policies, endorsements, and changes as needed by clients.

Team Collaboration: Work closely with team members to ensure consistent and seamless customer service.

Feedback Collection: Gather insights and feedback from customer interactions to improve service quality continually.

Licensing preferred, but not mandatory. Licensing assistance available

Education: High school diploma or equivalent required.

Experience: Previous customer service experience is preferred but not required.

Must Live within 30 minutes or less of Newberry, MI. IN PERSON POSITION ONLY!

Communication Skills: Excellent verbal and written communication skills.

Problem-Solving Skills: Strong ability to resolve customer issues swiftly and efficiently.

Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.

Team Player: Willingness to collaborate effectively with team members.

Adaptability: Capable of handling different customer situations and adapting to changes.

Technical Skills: Proficiency with computer systems and basic software applications.