Administrative Support Specialist
Job Description
Job Description
Job Requisition: DME Support Specialist
Location: Harbor Oxygen- Pontiac, Michigan
Position Type: Full-Time (Office-Based)
Hourly Pay: $20-25
Benefits: Eligible for employee benefits
Position Overview
Harbor Oxygen is seeking a dependable and detail-oriented DME Support Specialist to join our Pontiac, Michigan. This office-based role plays a key part in coordinating Durable Medical Equipment (DME) and managing Home Sleep Testing (HST) services. The ideal candidate will be organized, patient-focused, and able to collaborate effectively with both clinical and administrative staff.
Key Responsibilities
Durable Medical Equipment (DME) Coordination
- Process and manage DME orders (e.g., CPAP/BiPAP machines, masks, tubing) as prescribed by providers using Salesforce.
- Educate patients in-office on proper equipment usage, care, and maintenance.
- Maintain inventory of DME, ensuring all devices are clean, functional, and ready for use.
- Serve as a primary contact for patient questions and support related to DME.
Administrative & Compliance Duties
- Document all patient interactions, equipment dispensed, and test results in EMR and Salesforce.
- Assist with insurance verification and prior authorizations for DME and HST.
- Support the office team with additional clinical or administrative tasks as needed.
Qualifications
- High school diploma or equivalent required.
- Experience in healthcare or medical equipment settings preferred.
- Strong communication and organizational skills.
- Familiarity with EMR systems and Salesforce is a plus.
- Ability to work independently and as part of a team.
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