IT Support Specialist

Overview:

We are seeking a Desktop Support Technician with hands-on experience supporting Windows environments and providing day‑to‑day technical assistance to end users. The ideal candidate will be customer‑focused, organized, and comfortable working in a fast‑paced IT setting.

Key Responsibilities:

• Provide Tier 1–2 technical support for Windows desktops, laptops, and related hardware.
• Troubleshoot issues involving operating systems, connectivity, software, and peripherals.
• Perform user account administration in Active Directory, including password resets, account unlocks, and basic permissions management.
• Set up and configure new hire equipment, including imaging machines, installing required applications, and performing initial system configurations.
• Maintain accurate documentation of tickets, resolutions, and asset information.
• Assist with basic network and printer troubleshooting as needed.
• Collaborate with IT team members to escalate and resolve complex technical issues.

Required Skills & Experience:

• 2+ years of IT experience providing hands-on Windows support.
• Proficiency with Active Directory for routine account management tasks.
• Experience with machine imaging, software installations, and new‑hire workstation setup.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Excellent communication and customer service skills.

Preferred Qualifications:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Familiarity with basic networking concepts (TCP/IP, DNS, VPN).
• Understanding of Office 365 and common enterprise applications.

Job Type & Location

This is a Contract to Hire position based out of Southfield, MI.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Southfield,MI.

This position is anticipated to close on Mar 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.