Customer specialist

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Performs an integral, customer facing role of project management and facilitation to transition customers during the onboarding or offboarding process in support of the North American Multi Unit National, Regional, Healthcare and Education segments. Includes gathering requirements as defined in the Master Distribution Agreement (“MDA”), creating project documentation, oversight of the integration plan and timely handoff of completed projects to the account management team who will manage the daily account business. Requires assimilation of the customer’s expectation of third parties and Gordon Food Service (“GFS”) as defined in the MDA.

Supports the GFS North American Program Accounts team with training and development of tools that improve the team's key performance objectives.

What You Will Do

• Obtains and maintains a working knowledge of departmental SOPs within the Program Sales segment and encourages standardization of such across projects with internal teams.
• Leads meetings and agenda for internal and customer-facing meetings. This includes scheduling, preparing agenda, collaborative completion of tasks as due, and leading conference meetings.
• Adept knowledge of the Master Distribution Agreement, understanding how to implement requirements.
• Facilitate the accuracy and completion of the Product Validation Grid, an essential tool used to gain customer approval of items, source items from vendors, load forecasts for inventory replenishment, initiate test punches and to finalize customer Order Guides.
• Facilitates item level analysis and review of all products purchased to / from incumbent distributors on behalf of the customers, supporting the onboarding / offboarding process.
• Creates and maintains project documentation for all customer integrations; onboarding and offboarding.
• Maintains project status and completion of tasks throughout the project. Responsible for holding project team members accountable for completion on schedule.
• Responsible for providing project updates to internal account teams and customers while summarizing annual performance objectives.
• Creates a climate of collaboration and inclusiveness across multiple internal teams and areas of discipline.
• Mentors peers and serves as a role model, cultivating a climate that aligns with company values.
• Performs other duties as assigned.
  
  

When You Will Work

• Monday through Friday, 8:00am - 5:00pm.
• Hybrid Work Schedule: 4 days in office, 1 day from home.
  
  

What You'll Bring To The Table

• Bachelor Degree in Business, Marketing, Supply Chain or related field preferred.
• Ability to perform at a level equivalent to a bachelor degree in Sales, Marketing or other related field, typically as achieved by 5 or more years of relevant work experience, or a combination of experience and education.
• Demonstrated ability to lead and facilitate live and virtual meetings with both internal and external audiences ranging with guest count from 1 to 100+.
• Excellent customer service, mentoring, interpersonal and communication skills.
• Ability to develop, refine, communicate, and implement plans and to set and define goals.
• Knowledge of industry and segments.
• Ability to analyze and interpret data.
• Time management, administration, and organizational skills.
• Ability to problem solve with accuracy and thoroughness.
• Proficient leadership abilities, capable of motivating others and influencing direction without explicit authority
  
  

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.