Service Writer / Technician Advisor

Service Writer / Technician Advisor – Kubota Dealership (Coldwater, MI)

Location: Kings Equipment Group – Coldwater, Michigan
Position Type: Full-Time | Hourly | Pay Based on Experience

Kings Equipment Group, an authorized Kubota Tractor and Equipment dealership , is seeking an experienced and motivated Service Writer / Technician Advisor to join our Coldwater, MI team.

About the Role

This position plays a key role in supporting our service department and ensuring that customers receive timely, accurate, and professional service. The Service Writer / Tech Advisor will coordinate between customers, technicians, and the parts department to keep repairs moving efficiently and accurately.

Primary Responsibilities:

• Write and manage service repair orders for agricultural, construction, and turf equipment

• Communicate with customers regarding diagnostics, estimates, and repair progress

• Work directly with technicians to guide and prioritize work in the shop

• Coordinate with the parts department to identify, order, and track required parts

• Look up parts and create detailed work orders in the dealership system

• Ensure accurate documentation of labor times, notes, and job completion details

Qualifications:

• Prior mechanical experience required (diesel, electrical, hydraulic, or gas engines)

• Strong communication and organizational skills

• Familiarity with dealership service software and parts systems preferred

• Ability to multitask in a fast-paced environment

• Team-oriented with a customer-first attitude

Compensation & Benefits:

• Competitive hourly pay based on experience

• Company-paid Health, Vision, and Dental insurance

• 401(k) with company match

• Paid Time Off (PTO) and holidays

• Career growth opportunities within a family-owned dealership group

About Kings Equipment Group

Kings Equipment Group is a locally owned and operated Kubota dealership group serving Michigan’s agricultural, construction, and residential markets. We take pride in providing exceptional equipment, parts, and service support to our customers and creating a workplace where employees can grow and succeed.