Customer Service Representative
- Support the Customer Service functions and act as the go-to representative for all customer related topics.
- Quick learning ability to grasp technical knowledge of ACE Shock portfolio including customers and applications.
- Excellent and timely communication relating to customer (internal and external) inquiries and requests.
- Enter sales orders into the ERP system (QAD) and perform routine sales order maintenance as required.
- Maintain Customer Master per assigned accounts.
- Timely collaboration with Area Sales Managers (ASM) and Application Engineers (AE) for problem resolution/priorities and project management.
- New customer program awareness/execution of customer procedures.
- Manage customer requirements regarding pricing, delivery, and issue resolution.
- Maintain a high level of order accuracy and confirmation.
- Price verification as required including RFQ coordination and sales quotes.
- Keep quotes organized and updated in CRM (SAP C4C).
- Coordinates shipments/expedite(s) as required.
- Monitor customer demand and collaborate with Production Planning/Purchasing to insure on-time delivery.
- Resolve/collaborate on customer credit/debit requests.
- RMA requests coordination for warranty, standard repairs and returns.
- Maintain delivery performance report(s), as applicable.
- Resolves customer credit and debit issues working directly with Finance.
- Maintain export control compliance working with Finance and Shipping to ensure countries shipped to are in accordance with EAR regulations.
- Responsible for continuous improvement within job function.
- Minimum of three to five years applicable customer service experience in a manufacturing environment required. Knowledge of working with distributors is a plus.
- High School Diploma or approved GED; Minimum of a 2-year degree preferred.
- Proven history of team building, leadership and process improvements.
- Knowledge of QAD or SAP preferred; knowledge of SAP C4C CRM is a plus.
- Excellent communication (verbal and written) and organization skills required.
- Strong time management and multitasking ability.
- Strong problem-solving skills required.
- Strong attention to detail.
- Must be able to work with minimum supervision and effectively prioritize tasks relative to importance.
- Must be capable of working under stressful time constraints.
- Must observe existing organizational procedures and work instructions.
- Abide by all company rules relative to safety, confidentiality, and organizational directives.
- Software skills required: strong knowledge of Microsoft 365 (Teams, Outlook, Excel and Word), QAD and/or SAP experience is a plus.
Recommended Jobs
Hematology and Oncology Physician - $500000.00
A thriving healthcare system is seeking a Hematology Oncology Physician to work in the Saginaw, MI area! Contact: Jon Crosby(843.806.3186)[email protected] About The Group: Health Sys…
Caregiver
Description of the role Welcome to University Home Care! We are currently seeking a compassionate Caregiver to join our team in Inkster, MI. You will be going to the clients home to assist them with…
Physical Therapist (PT)
Job Description Job Description Find your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join our team as our newest Physical Therap…
Elementary and Post Secondary Speech-Language Pathologist
Job Description Job Description AnthroMed Education is currently hiring a Speech Language Pathologist for an opportunity with one of our amazing school partners in Bloomfield Hills, MI. This i…
Project Architect - Mission Critical
Job Description Job Description This position can be worked from any geographical location. PRIMARY FUNCTION The Mission Critical sector is seeking a senior level architect to join a well-estab…
Part Time Administrative Assistant
Immediate Opening for a Part Time Administrative Assistant to join our dynamic team. Presbyterian Villages of Michigan, a premier senior living and services faith-based non-profit organization i…
Chiropractic Office Manager
Job Description Job Description Would you like to join a team as passionate about health and fitness as you are? We're Lake Effect Chiropractic , and our dynamic Bay City, MI clinic is hiring…
Full Stack Software Engineer (AI/ML)
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselve…
Appellate Attorney
Job Description Job Description Appellate Attorney CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working envir…
OR | RN
Operating Room Registered Nurse (OR RN) – Locum Tenens Nursing Job in Columbus, Ohio Advance your nursing career as a Locum Tenens Operating Room Registered Nurse (OR RN) in Columbus, Ohio (43203).…