Executive Director of Operations

Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.

Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.

Our Core Values: CCH is guided by a set of values in fulfilling our mission.

Some of our values include:

• An environment that supports health and recovery.
• Person-centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take both an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”

You Get:

• 14 Paid Holidays Annually.
• 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
• Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability.
• Company-Paid Life Insurance.
• Retirement Savings 403(b).
• Tuition Reimbursement.
• Continuing Education Allowance

Job Summary:
The Executive Director of Operations reports directly to the COO, providing leadership in executing Central City Health’s (CCH) vision and strategy to ensure both immediate and long-term success. In collaboration with senior leadership, the Executive Director works to achieve financial and strategic goals while maintaining CCH’s commitment to an inclusive workplace culture and values.

This role involves providing direct supervision and leadership to various departmental leaders, overseeing operations to ensure optimal performance, efficiency, and productivity. Additionally, the Executive Director collaborates with the senior leadership team to manage relationships with funders, engage external stakeholders, and identify growth opportunities for existing and future programs and contracts. The role also involves representing the agency in community engagement, public relations, policy development, and advocacy efforts to further CCH’s mission and enhance its community presence.

Responsibilities:

• Oversee strategic design, implementation, management and operational functions.
• Ensure efficient, aligned service delivery across all departments.
• Foster a positive, ethical, and service-focused workplace culture.
• Contribute to the strategic planning and organizational development processes.
• Informs COO timely and transparently regarding organizational performance.
• Lead the evaluation & analysis of key data analytics to support decision-making.
• Establish and maintain collaborative relationships with community stakeholders.
• Present operational and financial updates to the Board of Directors
• Analyze financial & performance data to drive cost reduction and revenue growth.
• Perform other duties as assigned to support agency's mission & strategic objectives.

Education & Experience (required):

• Master’s degree in business, operations or related field.
• 6 years experience managing programs, financial, operational, and strategic oversight
• 5 years' experience leading within a non-profit, public agency
• Current Michigan Driver’s license.
• Business mind-focused on developing creative solutions.
• Experience in partnering with multiple teams and departments.
• Experience in planning and leading strategic initiatives.
• Versatile abilities and extreme dedication to efficient productivity.
• Exceptional written and verbal communication skills

"This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required.”

Central City Health will be recognized in the community as a premier provider of accessible comprehensive behavioral and physical health care, substance abuse services, and housing opportunities that lead consumers toward self-sustainability. Our mission is to achieve wellness in the community by providing an array of primary and behavioral health care, housing and substance abuse services with dignity and respect.Vision