Parts and Service Phone Tech
Job Description
Job Description
Description:
Assisting customers over the phone by identifying and providing the correct parts for their needs, processing orders, and offering technical support. The ideal candidate will have a solid understanding of mechanical or electrical systems, excellent communication skills, and a commitment to customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone and email regarding parts identification, availability, and compatibility.
- Use internal databases and catalogs to locate correct parts based on customer needs.
- Provide basic technical support and troubleshooting for parts and equipment.
- Process parts orders accurately and efficiently.
- Coordinate with the service and warehouse teams to ensure timely fulfillment.
- Maintain customer records and update order status in CRM or order systems.
- Follow up on backorders, returns, and warranty claims.
Requirements
- High school diploma or equivalent; technical certifications a plus.
- 1+ years of experience in a parts department, service center, or customer service role (automotive, HVAC, industrial, or similar industries preferred).
- Strong technical aptitude and knowledge of mechanical/electrical components.
- Excellent verbal and written communication skills.
- Ability to multitask and handle high call volumes with professionalism.
- Familiarity with inventory software, ERP/CRM systems, and Microsoft Office.
- Strong problem-solving skills and attention to detail.
- Bilingual (English/Spanish) a plus.
- Experience in [industry-specific] parts and service.
Recommended Jobs
Tow Truck Driver-Operator (Light Duty)
Job Description Job Description Benefits: ~401(k) matching ~ Bonus based on performance ~ Competitive salary ~ Paid time off ~ Training & development Full / Part Time shifts availa…
Physical Therapist Assistant / PTA - PRN
Physical Therapist Assistant / PTA - PRN Jackson MI /Michigan Continuum Therapy Partners, LLC currently has PRN needs for a Physical Therapist Assistant / PTA at Vista Grande Villa in Jackson …
Deli Clerk
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us d…
OTR Dry Van Company Driver W2 Job in Dearborn, MI by American Trucking Group
Dry Van Company Driver (W2) - Dearborn, MI Have you ever thought about turning your passion for CDL A driving into a fulfilling career that allows you to explore America’s diverse landscapes? If…
Assembly Technician
Job Description Job Description Join a team committed to advancing patient outcomes through adaptable healthcare solutions. Skytron isn't just a place to work - it's a place to grow, collaborate…
Senior Data Center Construction Project Manager
Job Description The Data Center Infrastructure Construction team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of-the-art data center facilities …
Prep Cook
Job Description Job Description Are you someone who finds joy in crafting delicious food and working as part of a vibrant team? Waterside Social, nestled in the beautiful Lake Orion, Michigan are…
Account Strategist, Mid - Market Sales, Google Customer Solutions
Minimum qualifications ~ Bachelor's degree or equivalent practical experience. ~2 years of experience in advertising, sales, marketing, consulting, or media. ~ Ability to travel 20% of the time…
Field Service Engineer- CNC Machine Tools
Now offering a company truck as an alternative to the car allowance plan !! Looking for Eastern MI Service Engineer too! Dynamic Machine , a Michigan leading distributor for such product lines a…
Sales Associate Retail
Job Description Job Description General Summary The Sales Associate position is responsible for providing a complete shopping experience for our customers. The Sales Associate is responsible f…