Dispatcher

Job Description

Job Description

Dispatcher - Operations

POSITION SUMMARY

The position is responsible for supporting Green Transportations operations team in dispatching CDL-A operators nationwide. This is an essential role in the operations department and acts in a supportive manner for all day to day activities. Primary responsibilities will be related to dispatching CDL-A operators, answering incoming phone calls, developing, tracking, manifesting, dispatching, and ensuring Green Transportations standard of excellence is being upheld with regard to inbound and outbound freight. Other duties may include searching load boards, communicating with internal and external customers, maintaining, sorting, organizing, and completing paperwork related to CDL-A operator duties.

ESSENTIAL FUNCTIONS

• Strategically securing inbound and outbound freight that ensures our drivers maintain their weekly rotation, while balancing inbound freight delivery schedules to deliver all freight on time.
• A working knowledge and following of produce customers and other prospective services from various regions of the United States.
• Maintain consistent communication with the management team to provide updates on matters pertaining to driver backhauls, progress, and any unforeseen delays or events in real time.
• Managing and directing drivers individually and as a team without bias, spite, or malice, showing no preferential treatment.
• Evaluating driver performance and communicating driver errors as necessary.
• Overseeing driver hours of service, forecasting timely deliveries.
• Establish rapport with current and potential new clientele by seeking to understand their freight handling needs and commodities.
• Actively maintain a fundamental role in decision making and problem solving regarding any conflicts or challenges that may occur.
• Step in and cover dispatch partner’s responsibilities when necessary (eg. on vacation, or away from their desk for extended periods of time).
• Assist with selling company services to customers, negotiating rates, and solving customer issues.
• Oversee Company driver fleet productivity (moves/driver/shift)
• Identify opportunities for improving company performance.
• A passion to work within our culture of upgrading and improving the image of the transportation industry.

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• Must be able to support the Green Transportation culture with a focus on teamwork and a commitment to service
• Strong oral and written communication skills
• Proficient in Microsoft office suites including; Word, Excel, and Outlook
• Proven ability to handle confidential information with discretion
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Ability to pass a background investigation, including but not limited to nationwide criminal record search, and other relevant background information deemed necessary by Green Transportation
• US Citizenship required
• 2 or more years working as a dispatcher in the transportation industry on both inbound and outbound freight. Strong understanding of driver relations and FMCSA and DOT regulations and requirements.
• An advanced skillset in Microsoft Office: Excel, Word, Outlook, etc. as well as an applicable knowledge of TMS and freight tracking software.

PREFERRED QUALIFICATIONS

• Solid understanding of fundamentals of transportation, truckload and LTL dispatch, able to understand and plan around trucking service regulations, able to communicate with a variety of managing partners and administrative staff.
• Able to interact professionally with coworkers, carriers, drivers, and customers, able to communicate information clearly and effectively both orally and in writing.
• Experience with Trimble preferred. Ability to interpret and analyse data accurately, with a strong attention to detail.

COMMUNICATION

• Effectively and regularly communicate with the Green Transportation Operations Manager
• Support Green Transportation’s values, principles, vision, and mission

PHYSICAL REQUIREMENTS

• Lift up to 50lb occasionally
• Stand/walk up to 8 hours per day
• Bend and Twist occasionally
• Reach/work above shoulders occasionally
• Fine manipulations frequently to occasionally
• Gross manipulation frequently to occasionally
• Push/pull frequently to occasionally
• Sit a desk workstation for up to 8 hours per day

PAY RATE & SCHEDULE

$24-28/hour

Monday, Tuesday, Wednesday, Thursday, and Friday - 8 hour shift - 8am-5pm

On-call and weekend availability as needed

WORK ENVIRONMENT

Normal Office environment

TRAVEL

This position may require travel up to 5% of the time

POSITION TYPE

This is a full-time non-exempt position.

HIRING PREFERENCE

Green Transportation is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.