Customer Service Representative
Job Description
Job Description
Description:
A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.
Requirements: Tasks· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
· Issue Money Orders, Cashier’s Checks, and Gift Cards.
· Balance cash drawer with minimal or no discrepancies.
· Responsibly buy and sell cash to main vault to stay within set drawer limits.
· Accurately prepare and transmit transaction ticket work.
· Identify counterfeit money.
· Cash US Savings Bonds.
· Answer telephones, file paperwork, and maintain office supplies.
· Answer basic customer inquiries regarding interest rates, service charges, and account history.
· Cross-sell bank products and services and refer customers to appropriate areas as needed.
· Follow bank policies and procedures.
· Maintain professional, business-like appearance.
· Perform other tasks requested by supervisor related to daily operations of the bank.
Requirements· At least 18 years of age
· High school or higher education level
· Excellent customer service skills
· Strong communication skills
· Computer skills
· Cash-handling experience
· Ability to work well under pressure
· Accurate and well-organized
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