Small Commercial Lines Customer Service Representative

Job Description

Job Description

About Tropolis

Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.

Position Overview

We are seeking a Small Commercial Lines Customer Service Representative (CSR-3) to join our team in Northville, Michigan. This in-office, full-time role provides essential support to our commercial lines team, ensuring a seamless client experience through outstanding customer service, policy management, and administrative assistance. The ideal candidate is detail-oriented, highly organized, and committed to delivering excellent client service in a fast-paced environment.

Key Responsibilities

• Assist clients with policy questions, endorsements, certificates of insurance, and billing inquiries.
• Support account managers and producers in servicing a book of small commercial accounts.
• Process policy changes, renewals, and cancellations accurately and efficiently.
• Communicate with insurance carriers regarding policy updates and coverage options.
• Maintain accurate client records and documentation in the agency management system.
• Provide prompt, professional customer service through phone and email interactions.
• Assist with quoting and marketing efforts for new and renewal business.
• Ensure compliance with company policies, procedures, and industry regulations.

Qualifications

• Minimum of 4 years of experience in commercial lines insurance customer service (agency experience preferred).
• Proficiency in Applied Epic is required.
• Active Property & Casualty (P&C) insurance license is required .
• Strong attention to detail and ability to manage multiple tasks effectively.
• Excellent communication and problem-solving skills.

Compensation & Benefits

At Tropolis, we prioritize our employees' well-being and financial security. Our comprehensive benefits package includes:

• $50,000 - $72,000 , based on experience and qualifications
• Health, dental, and vision insurance for employees and their families
• Short-term and long-term disability insurance for financial protection
• 401(k) with employer matching to invest in your future
• Flexible time off (FTO) to take the time you need
• Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success

How to apply

If you are a customer-focused insurance professional with Applied Epic expertise, an active P&C license, and experience in small commercial lines, we encourage you to apply!

Interested candidates are encouraged to submit their resume and cover letter to [email protected]. Please include “CSR-3 Application” in the subject line with your name.

Tropolis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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