Automotive Service Advisor

Automotive Service Advisor

Not your typical Service Advisor job post. Please read before applying.

This isn't just another job. It's a career.

If you're an experienced, confident, and organized service advisor who’s tired of being unappreciated or micromanaged, this is your sign. Join the Car-Aid Team and launch your career!

About the Role

We’re hiring Service Advisors with a minimum of 2–3+ years of service advisor experience in small, independent automotive repair shops. In this role, you’ll manage the front of house, oversee shop flow, lead a team of technicians, and build accurate estimates that help customers understand and approve the work their vehicle needs.

Dealership experience does not translate well here .The workflow, pace, and customer relationships are very different. This is not an entry-level position. While we do offer training and support, we are not looking to start from scratch at this time.

Position Type

Full-Time | In-Person | Six Days Per Week

You will work closely with another advisor to coordinate rotating days off for scheduling flexibility. Saturdays are required.

Day-to-Day Responsibilities

• Greet customers and intake vehicle concerns
• Build and present repair estimates
• Communicate clearly with technicians and customers
• Maintain steady, efficient workflow in the shop
• Coordinate parts ordering and job approvals
• Keep customers informed throughout the repair process
• Maintain a clean, professional front office environment

Requirements

What We’re Looking For

• Minimum 2–3 years of service advisor experience in an independent auto repair shop
• Strong sales ability with confidence in quoting and closing jobs
• Understanding of general automotive repairs and accurate parts pricing
• Experience managing technician workflow and maintaining shop productivity
• Excellent communication with both customers and team members
• Ability to create clear, accurate estimates and maintain an organized front office
• Familiarity with modern shop management software
• Organized, dependable, and confident in a leadership role
• Valid driver’s license and clean driving record

Benefits

What We Offer

• Competitive pay based on prior experience and performance
• Company contribution toward health insurance
• Paid vacation
• Growth opportunities within a fast-expanding company
• Supportive leadership that invests in people and equipment

Location

• In-person, Metro Detroit area.

Leadership Opportunities

We operate six days per week, but we don’t micromanage. If you can run the shop efficiently and keep the team productive, we’ll give you the autonomy to structure your day in a way that works best for you and your team. We value accountability, collaboration, and initiative. This perk is available after proving you can reach your shop’s goals established during onboarding and the hiring process!

Career Growth

This is a long-term career path. After demonstrating success as a Service Advisor, you will have opportunities to be promoted to Shop Manager, which includes:

• Overseeing your own location
• Leading and developing your own service advisor
• Earning commission on shop performance and profitability
• Retaining flexibility in your schedule

Apply Today

Stop by one of our shops or call/text Sal at 586-339-7309 to start the conversation. You can also submit your resume through this post.

We’re here to take care of our community, support each other, and do things the right way. That’s the Car Aid difference.