Customer Service Representative
Location: Portage, MI
Duration: 12-month Contract
Pay Rate : $19-20/hour on W2
Hours: Training will be 8am to 4:30pm for the first 6 weeks and then regular shift will be 10:30am to 7pm
Responsibilities:
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Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products.
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Follow standardized process to ensure 100% quality for all orders.
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Accountable for all record-keeping as appropriate and in accordance with company specifications.
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Understands, interprets and explains detailed information of printed material and processes.
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Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
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Maintain continual positive attitude, builds relationships and fosters teamwork.
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Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
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Flexibility in responding to new and rapidly changing situations and environment.
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Demonstrates an understanding of how decisions impact customers and markets.
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Participates in the creation and continuous improvement of standardized work.
Job Responsibilities:
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High school diploma or equivalent required. 0-2 years relevant experience required.
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Prior understanding of customer service and order entry preferred.
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Local candidates preferred Kalamazoo/Portage Area
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