Service Desk Analyst I - Contract - 1-Year Assignment
Qualifications :
Required :
- Associate degree or higher
- 1 plus years of Help Desk Support
- 1 plus years of Microsoft Windows
- 1 plus years of Active Directory
- 1 plus years of Citrix
- 1+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Overview :
As a Service Desk Analyst I, you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.
Key Responsibilities :
- Respond to all customer contacts (phone, email, voicemail) efficiently.
- Troubleshoot various hardware and software-related issues.
- Ask fact-finding questions to resolve customer issues.
- Provide customer education while assisting with their requests.
- Document requests and issues in a ticketing system.
- Maintain a positive attitude while providing excellent service.
Schedule and Shift Detail :
- Available for off-hours support on a rotating basis (On-Call).
Recommended Jobs
Early Head Start Lead Teacher
Join the dedicated team at the YMCA of Greater Grand Rapids, a cornerstone in community development since 1909, as an Early Head Start Lead Teacher. This role entails fostering an enriching early lear…
Custodian
Seeking General Cleaners/Trash Technicians for logistics facility in Ypsilanti, MI starting ASAP. Overview: ~$15.00/hour ~ Composite or steel-toe shoes/boots required Shifts: Sunday-Wedn…
MDS Coordinator - RN Registered Nurse
Join the Wellbridge of Grand Blanc team! Do you love the technical aspects of nursing and take pride in being very thorough in your documentation? Consider The WellBridge Group as the next step…
Quality Supervisor - Ludington Area
Quality Supervisor | Ludington, MI Salary Range: $70,000 - $99,000 depending on experience Are you a dynamic leader with a passion for leading quality teams and maintaining produc…
Sales Professional - Premium Health & Wellness Products
Sales Professional – Premium Health & Wellness Products Lifestyles Hot Tubs – Novi Showroom 42875 Grand River Ave. Novi, MI 48375 Full-Time | Base + Commission + Bonuses Join a H…
Medical Receptionist
Company Description Advanced Physical Therapy has several locations serving the Metro Detroit area for more than 30 years. Our philosophy is to provide the highest quality therapy through hands…
Home Health Speech Therapist, SLP
Become a part of the Hope At Home Family! We currently have a position available for an experienced Home Health Speech Language Pathologist, (SLP) to join our dynamic team! We offer competitive pa…
Custodian
Woodland Park Academy Custodian Employer: Genesee Education Consultant Services (GECS) Reports To: Academy Director and Maintenance Supervisor Job Function: Clean and maintain all…